Dubai Delivery Station Supervisor — Last-Mile Ops Leader

Amazon UAE; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Amazon UAE is hiring an Operations Supervisor - Delivery Station in Dubai to oversee last-mile delivery operations, supervise frontline teams, and ensure safe, efficient workflows. You will monitor KPIs, coach associates, and coordinate with delivery service providers to maintain reliable service quality.

The role emphasizes workforce planning, performance tracking, and continuous improvement, with opportunities to step in for the Operations Manager as needed.

Qualifications

• Experience managing or supervising teams.
• Experience with operational planning and workload coordination.
• Strong understanding of performance metrics and KPI monitoring.
• Experience contributing to process improvement initiatives.
• Previous logistics or delivery operations experience is preferred.
• Experience with transportation, distribution, fulfillment, or last-mile operations is advantageous.

Responsibilities

• Support the overall daily management of delivery station operations.
• Deputize for the Operations Manager when required and maintain continuity of site leadership.
• Prioritize workplace safety and continuously identify opportunities to improve safe operating practices.
• Supervise logistics assistants, coordinators, drivers, and delivery associates during assigned shifts.
• Ensure shipments are processed and delivered according to operational KPIs and service expectations.
• Monitor coordinator and associate performance and provide coaching where improvement is needed.
• Brief drivers and associates on workload, priorities, targets, and operational requirements.
• Track daily workflow and respond quickly to delays, capacity issues, or process bottlenecks.
• Monitor operational metrics covering productivity, quality, delivery performance, and safety.
• Assist the Operations Manager with performance tracking, trend analysis, and regular site reporting.
• Ensure administrative tasks and operational records are completed accurately and on time.
• Coordinate with supporting departments to improve logistics processes and resolve recurring operational issues.
• Communicate expectations clearly to delivery service providers and follow up on service quality concerns.
• Support improvement of third-party delivery performance through structured feedback and escalation.
• Participate in interviews for associate-level roles.
• Help train and mentor new associates to ensure they understand operational procedures and performance expectations.
• Identify training requirements and coordinate development support where needed.
• Follow up on process-related issues and ensure corrective actions are completed.
• Support absence management and workforce planning activities.
• Assist with performance management and coaching across assigned teams.
• Monitor departmental productivity and help maintain sufficient staffing for expected workload.
• Adjust resources according to shipment volumes and operational priorities.
• Maintain flexibility to work different shifts and overtime when business requirements demand additional coverage.
• Promote continuous improvement by identifying practical ways to improve workflows, service quality, and team performance.

Skills

Delivery station operations

Last-mile logistics

Team supervision

Logistics and Supply Chain

Distribution operations

Transportation coordination

Delivery performance

Workforce planning

Shift management

Operational KPIs

Performance metrics

Process improvement

Safety management

Driver coordination

Delivery associate supervision

Logistics assistant supervision

Workflow monitoring

Productivity tracking

Performance coaching

Associate training

Staff mentoring

Education

Bachelor’s degree or equivalent experience

Tools

Data analysis

Job description

Amazon UAE is hiring an Operations Supervisor - Delivery Station in Dubai to oversee last-mile delivery operations, supervise frontline teams, and ensure safe, efficient workflows. You will monitor KPIs, coach associates, and coordinate with delivery service providers to maintain reliable service quality.

The role emphasizes workforce planning, performance tracking, and continuous improvement, with opportunities to step in for the Operations Manager as needed.