Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer at the Al Qusais Branch in Dubai to deliver quality service while upholding ADIB’s brand and control framework.

The role involves managing deposit and finance account documentation, promoting ADIB products, and coordinating staff activities. Strong knowledge of UAE banking regulations and customer service standards is essential for success.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills

Responsibilities

• Deposit account documentation: handle inquiries, opening/closing of deposit accounts, ensuring proper completion of forms, observe KYC policies and CB instructions
• Finance account documentation: handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data in the system, ensure proper completion of forms
• Sales-Management of service delivery: sell and cross sell ADIB’s products and promote ADIB’s image
• Staff Management and coordination: management of subordinates, plan their training and appraisal
• Perform other task specified by Management
• Results Required: support CRM to prepare budget variance comments, assist workflow improvements, support in responses to internal audits and ICD, ensure compliance with policies and procedures

Skills

Retail banking product knowledge

Credit & operational policies

UAE banking regulations

Central Bank regulations

Competitor awareness

Service standards

Sales skills

Training skills

Management Information skills

Job description

Role: Customer Relationship Officer

Location: Al Qusais Branch, Dubai

Role Purpose:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their trainingand appraisal.

Perform other task specified by Management.

Results Required

• Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement –Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills