Dubai-based Customer Renewal & Retention Specialist

EAULA WATER; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

EAULA WATER in Dubai is seeking an energetic Customer Renewals Executive to contact existing customers, remind them of annual maintenance due, explain filter replacements, and help them complete their renewals.

You will make high-volume calls by phone and WhatsApp, build friendly relationships, keep accurate records, coordinate with operations to schedule appointments, and aim to meet monthly renewal targets.

Qualifications

• Experience in telesales, telemarketing, customer service or customer retention.
• Fluent English; additional languages are a plus.
• Experience using a CRM system.
• Ability to persuade customers without being pushy.
• Excellent follow-up and attention to detail.
• Comfortable working with targets and high-volume calls.

Responsibilities

• Contact existing customers by phone and WhatsApp regarding upcoming or overdue annual maintenance renewal
• Explain our filter replacement and maintenance services clearly and confidently
• Follow up with customers and convert renewal opportunities into confirmed bookings
• Build positive relationships and provide a friendly, professional customer experience
• Maintain accurate records of calls, customer feedback and renewal status
• Coordinate with the operations team to schedule confirmed maintenance appointments
• Meet monthly renewal and customer retention targets

Skills

Telesales

Customer service

Communication skills

Relationship-building

Target-driven

Tools

CRM system

Job description

EAULA WATER in Dubai is seeking an energetic Customer Renewals Executive to contact existing customers, remind them of annual maintenance due, explain filter replacements, and help them complete their renewals.

You will make high-volume calls by phone and WhatsApp, build friendly relationships, keep accurate records, coordinate with operations to schedule appointments, and aim to meet monthly renewal targets.