Customer Success Executive: Appointments & Retention

AW Rostamani Holdings LLC; Sharjah; On-site; AED 78,000 - 123,000; Full time

Job summary

AW Rostamani Holdings LLC is seeking a customer service oriented professional in the United Arab Emirates to generate high-quality appointments for Sales and Aftersales, while ensuring professional handling of calls and seamless customer journeys.

You will support customers via phone and email, maintain strong communication, and collaborate with team leaders to improve processes. A bilingual English-Arabic candidate with strong MS Office skills is preferred.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1 year of customer service experience in a contact centre environment.
• Strong communication skills and bilingual in English and Arabic.
• Proficient with Microsoft Office tools and basic data entry.

Responsibilities

• Generate high-quality appointments for Sales and Aftersales.
• Maintain quality and professionalism of appointments and calls.
• Meet and exceed qualitative and revenue-generating KPIs.
• Build rapport with customers to increase retention and lifetime value.
• Resolve customer queries promptly to enhance satisfaction and relationships.
• Support customers via phone, email, and other channels.
• Handle transfers, callbacks, holds, interruptions, and disconnects with etiquette.
• Collaborate with team leaders and participate in weekly evaluations.
• Complete assigned training on time and adhere to policies.
• Meet SLAs and conduct regular performance evaluations.

Skills

Customer service

Communication

Time management

Teamwork

MS Office

Education

Bachelor's Degree or equivalent in related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

AW Rostamani Holdings LLC is seeking a customer service oriented professional in the United Arab Emirates to generate high-quality appointments for Sales and Aftersales, while ensuring professional handling of calls and seamless customer journeys.

You will support customers via phone and email, maintain strong communication, and collaborate with team leaders to improve processes. A bilingual English-Arabic candidate with strong MS Office skills is preferred.