Renewals Specialist: Drive Customer Retention & Revenue

Midis Group; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Midis Group in Dubai is seeking a Specialist - Renewals to manage software maintenance and subscription renewals. You will work closely with customers, channel partners, and internal teams to maximize renewals and recurring revenue.

The role requires 1–2 years in renewals or sales support, with experience in CRM/ERP systems, preferably Salesforce. Strong attention to detail and communication skills are essential.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 1–2 years of experience in sales support, inside sales, renewals, or commercial operations.
• Experience using CRM/ERP systems, preferably Salesforce.
• Strong attention to detail, organizational, and communication skills.

Responsibilities

• Monitor upcoming support expiration dates and engage with customers and channel regarding renewals.
• Prepare and share renewal quotations based on vendor policies, 90 days in advance.
• Follow up with customers to resolve renewal issues with internal stakeholders to drive timely closure.
• Collaborate with distributors and resellers to monitor renewal progress and risks.
• Maintain renewal opportunities in the CRM with customer details, renewal status, and forecast info.
• Maintain a rolling 120-day renewal forecast and report revenue and high-risk opportunities weekly.
• Ensure compliance with vendor licensing policies and internal processes.

Skills

CRM software

Sales support

Renewals management

Communication skills

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

ERP systems

Job description

Midis Group in Dubai is seeking a Specialist - Renewals to manage software maintenance and subscription renewals. You will work closely with customers, channel partners, and internal teams to maximize renewals and recurring revenue.

The role requires 1–2 years in renewals or sales support, with experience in CRM/ERP systems, preferably Salesforce. Strong attention to detail and communication skills are essential.