Dubai Hybrid-Remote Customer Success & Growth Lead

Meltwater; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Meltwater in Dubai is seeking a Customer Success professional to collaborate with Renewal Managers and Account Managers to ensure customer success and successful adoption of Meltwater solutions. You will drive renewals, identify expansion opportunities, and deliver onboarding and ongoing training, tailoring guidance to each client’s goals while building strong relationships across departments.

Fluent in Arabic and English, you will communicate clearly and advocate for customers in a hybrid work

Qualifications

• Bachelor's degree or higher required/preferred.
• 3+ years of hands-on account management experience.
• Excellent written and verbal communication in Arabic and English.

Responsibilities

• Collaborate with Renewal Managers and Account Managers to align customer needs effectively.
• Provide strategic guidance to ensure adoption of Meltwater solutions and maximize value for customers.
• Empower clients with tools and resources to cultivate advocacy and enhance billing relationships.
• Understand customers' organizational context and objectives to tailor solutions.
• Partner with Account Manager team to identify upsell and cross-sell opportunities, driving account growth.
• Engage with accounts ahead of renewal dates to support renewals and address at-risk accounts.
• Own customer account gross retention and maintain high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct onboarding and training sessions for new customers, ensuring seamless integration.
• Gather customer feedback via executive business reviews for continuous improvement.
• Identify expansion opportunities and communicate them to Account Managers.

Skills

Account management experience

Arabic and English communication

Education

Bachelor's degree or higher

Job description

Meltwater in Dubai is seeking a Customer Success professional to collaborate with Renewal Managers and Account Managers to ensure customer success and successful adoption of Meltwater solutions. You will drive renewals, identify expansion opportunities, and deliver onboarding and ongoing training, tailoring guidance to each client’s goals while building strong relationships across departments.

Fluent in Arabic and English, you will communicate clearly and advocate for customers in a hybrid work