Customer Experience Leader: Renewals & AI-Driven Growth

WebHosting; Dubai; Hybrid; AED 90,000 - 150,000; Full time

Job summary

Cloudflare in Dubai, UAE seeks a Customer Experience Manager to lead post-sale journeys from onboarding to renewal, acting as trusted advisor and commercial owner of accounts. You’ll build relationships with stakeholders, articulate ROI, and close renewals while driving upsell opportunities.

You’ll partner with Sales, Product, Engineering and Support to optimize renewals, forecast weekly, and embed AI-driven analytics and automation into workflows, strengthening customer outcomes and reducing

Responsibilities

• Lead post-sale customer journey from onboarding to renewal.
• Act as trusted advisor and commercial owner for accounts.
• Build strategic relationships to articulate ROI and business value.
• Collaborate with Sales to forecast and close renewals.
• Embed AI-driven optimization to uncover opportunities and automate tasks.
• Drive renewal negotiations and minimize churn.

Job description

Cloudflare in Dubai, UAE seeks a Customer Experience Manager to lead post-sale journeys from onboarding to renewal, acting as trusted advisor and commercial owner of accounts. You’ll build relationships with stakeholders, articulate ROI, and close renewals while driving upsell opportunities.

You’ll partner with Sales, Product, Engineering and Support to optimize renewals, forecast weekly, and embed AI-driven analytics and automation into workflows, strengthening customer outcomes and reducing