Dubai-Based Automotive Parts Support Specialist

AlFuttaim; Dubai; On-site; AED 44,640 - 78,120; Full time

Benefits offered by this job

Career growth within a structured environment

Exposure to global automotive brands

Stable role with strong demand in the service sector

Job summary

AlFuttaim is seeking a Customer Support Representative to manage inquiries and process orders in Dubai. This role requires 3-5 years of experience and a degree in Automobile or Mechanical Engineering.

The ideal candidate will have strong customer service skills and technical knowledge of automotive parts, ensuring timely order processing and delivery coordination. Join a leading automotive division offering career growth and exposure to global brands.

Qualifications

• 3-5 years of experience in automotive dealership or service environment.
• Prior experience as Service Advisor or similar role preferred.
• Strong technical understanding of automotive parts and service workflows.

Responsibilities

• Handle customer inquiries and provide accurate information on parts and services.
• Process parts orders and ensure correct details, pricing, and delivery timelines.
• Coordinate with internal teams to track order progress and ensure timely fulfillment.
• Communicate order updates and resolve customer concerns efficiently.
• Support delivery arrangements and ensure proper handover of parts.
• Monitor sales targets and contribute to achieving revenue goals.
• Maintain high customer satisfaction and service quality standards.

Skills

Automotive parts knowledge

Customer service and complaint handling

ERP systems and MS Office proficiency

Order processing and coordination

Sales and revenue tracking

Communication and interpersonal skills

Education

Diploma or Bachelor's degree in Automobile or Mechanical Engineering

Job description

AlFuttaim is seeking a Customer Support Representative to manage inquiries and process orders in Dubai. This role requires 3-5 years of experience and a degree in Automobile or Mechanical Engineering.

The ideal candidate will have strong customer service skills and technical knowledge of automotive parts, ensuring timely order processing and delivery coordination. Join a leading automotive division offering career growth and exposure to global brands.