Dubai-Based Automotive Parts Support Specialist

AlFuttaim; Dubai; Sur place; AED 44 640 - 78 120; Plein temps

Avantages offerts par ce poste

Career growth within a structured environment

Exposure to global automotive brands

Stable role with strong demand in the service sector

Résumé du poste

AlFuttaim is seeking a Customer Support Representative to manage inquiries and process orders in Dubai. This role requires 3-5 years of experience and a degree in Automobile or Mechanical Engineering.

The ideal candidate will have strong customer service skills and technical knowledge of automotive parts, ensuring timely order processing and delivery coordination. Join a leading automotive division offering career growth and exposure to global brands.

Qualifications

• 3-5 years of experience in automotive dealership or service environment.
• Prior experience as Service Advisor or similar role preferred.
• Strong technical understanding of automotive parts and service workflows.

Responsabilités

• Handle customer inquiries and provide accurate information on parts and services.
• Process parts orders and ensure correct details, pricing, and delivery timelines.
• Coordinate with internal teams to track order progress and ensure timely fulfillment.
• Communicate order updates and resolve customer concerns efficiently.
• Support delivery arrangements and ensure proper handover of parts.
• Monitor sales targets and contribute to achieving revenue goals.
• Maintain high customer satisfaction and service quality standards.

Connaissances

Automotive parts knowledge

Customer service and complaint handling

ERP systems and MS Office proficiency

Order processing and coordination

Sales and revenue tracking

Communication and interpersonal skills

Formation

Diploma or Bachelor's degree in Automobile or Mechanical Engineering

Description du poste

AlFuttaim is seeking a Customer Support Representative to manage inquiries and process orders in Dubai. This role requires 3-5 years of experience and a degree in Automobile or Mechanical Engineering.

The ideal candidate will have strong customer service skills and technical knowledge of automotive parts, ensuring timely order processing and delivery coordination. Join a leading automotive division offering career growth and exposure to global brands.