Automotive Parts Sales & Service Specialist

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Parts Counter Representative to join the Aftersales team. You will be the face of our parts business, driving sales, ensuring availability, and delivering an exceptional customer experience.

You will collaborate with Service Advisors and workshop teams, maintain orders in SAP, and uphold quality standards while growing revenue. Proficiency in SAP and EPC is required; English is essential, Arabic is a plus.

Qualifications

• Diploma or equivalent with automotive background.
• 3-5 years in automotive parts sales or parts operations.
• Experience in customer service and sales within the automotive sector.
• Working knowledge of SAP and Electronic Parts Catalogue (EPC).
• Good command of English; basic Arabic is an advantage.
• Customer-oriented mindset with strong interpersonal, teamwork, and problem-solving abilities.
• Honest, responsible, and culturally sensitive approach to customer interactions.

Responsibilities

• Achieve parts sales and revenue targets through upselling and promotions.
• Build strong customer relationships by understanding parts requirements and recommending solutions.
• Coordinate with Service Advisors, Job Controllers, and workshop teams to ensure timely parts availability and updates.
• Maintain accurate sales orders, reservations, and customer records in SAP.
• Ensure compliance with company policies, procedures, and quality standards.
• Support inventory management, stock control, and audits.
• Contribute to improving customer satisfaction, retention, and on-time delivery.

Skills

Customer service

Automotive parts knowledge

Sales opportunities

Communication

Documentation accuracy

Team collaboration

Attention to detail

English proficiency

Education

Diploma or equivalent

Tools

SAP

EPC

MS Office

Job description

Al-Futtaim Automotive in Dubai is seeking a Parts Counter Representative to join the Aftersales team. You will be the face of our parts business, driving sales, ensuring availability, and delivering an exceptional customer experience.

You will collaborate with Service Advisors and workshop teams, maintain orders in SAP, and uphold quality standards while growing revenue. Proficiency in SAP and EPC is required; English is essential, Arabic is a plus.