Parts Advisor - Auto Parts Sales & Customer Service

Al-Futtaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim in the United Arab Emirates is seeking a Parts Advisor to support both retail customers and workshop operations by identifying parts requirements, ensuring availability, processing orders and coordinating timely parts supply.

You will combine strong automotive parts knowledge with excellent customer service and sales skills, helping to build lasting customer relationships while contributing to parts revenue and workshop efficiency.

Qualifications

• Diploma or equivalent qualification is required.
• Strong automotive parts knowledge and parts sales experience are essential.
• Proficiency with EPC systems and SAP preferred.
• Good command of English; basic Arabic is helpful.

Responsibilities

• Assist customers and workshop teams in identifying and sourcing the correct automotive parts.
• Understand requirements and recommend suitable parts and accessories.
• Drive parts sales through upselling and promotions while managing discounts.
• Coordinate with Service Advisors and workshop teams on availability, quotations, orders and arrivals.
• Maintain accurate sales orders and reservations; support stock management and SAP data entry.

Skills

Automotive parts knowledge

Parts sales experience

EPC systems

Microsoft Office

SAP knowledge

English with basic Arabic

Education

Diploma or equivalent qualification

Tools

Electronic Parts Catalogue (EPC)

SAP

Microsoft Office

Job description

Al-Futtaim in the United Arab Emirates is seeking a Parts Advisor to support both retail customers and workshop operations by identifying parts requirements, ensuring availability, processing orders and coordinating timely parts supply.

You will combine strong automotive parts knowledge with excellent customer service and sales skills, helping to build lasting customer relationships while contributing to parts revenue and workshop efficiency.