Automotive Customer Care Specialist – Dubai

AlFuttaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

Al‑Futtaim’s FAMCO division in Dubai seeks a proactive Customer Service Representative to manage inquiries via phone, email, WhatsApp and walk‑ins, resolve service concerns, and keep customers updated throughout the service journey.

With 2–4 years in customer service and a Diploma or Bachelor’s degree, you will coordinate with Sales, Aftersales, Parts, Operations and Finance to ensure accurate responses, timely follow‑ups, and lasting client relationships in a fast‑paced automotive environment.

Qualifications

• 2–4 years of experience in customer service, customer support, client care, or service coordination.
• Experience in automotive, retail, aftersales, or service operations is preferred.
• Excellent verbal and written English; Arabic is an advantage.

Responsibilities

• Respond to inquiries via phone, email, WhatsApp, and walk‑ins.
• Provide accurate information about products, services, pricing, service status, and company policies.
• Follow up with customers to update on service progress and ensure timely communication.
• Document complaints and coordinate with Sales, Aftersales, Parts, Operations, and Finance.
• Build lasting customer relationships through proactive support.
• Escalate complex issues while owning the customer experience.

Skills

Customer service

Communication

English proficiency

Arabic language advantage

Education

Bachelor's degree in Business Administration

Diploma or related field

Job description

Al‑Futtaim’s FAMCO division in Dubai seeks a proactive Customer Service Representative to manage inquiries via phone, email, WhatsApp and walk‑ins, resolve service concerns, and keep customers updated throughout the service journey.

With 2–4 years in customer service and a Diploma or Bachelor’s degree, you will coordinate with Sales, Aftersales, Parts, Operations and Finance to ensure accurate responses, timely follow‑ups, and lasting client relationships in a fast‑paced automotive environment.