Door Manager

Terra Solis; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Job summary

Terra Solis, Dubai, seeks an experienced security and guest services professional to manage entry points and oversee door staff in a luxury desert destination. The role emphasizes safety, compliance, and delivering a premier guest experience.

Responsibilities include enforcing venue policies, coordinating with security for emergencies, and ensuring high service standards for VIPs and guests in a nightlife environment.

Qualifications

• Experience in security or hospitality, especially nightlife environments.
• Strong supervisory skills with ability to motivate a team.
• Excellent verbal communication and conflict-resolution abilities.
• Able to stand for long periods and handle physically demanding situations.

Responsibilities

• Guest Entry Management: supervise entry/exit, verify IDs, manage tickets, enforce dress codes and policies.
• Team Supervision: oversee door staff, train newcomers, assign tasks, ensure adequate staffing.
• Security and Safety: maintain visible presence, address confrontations, coordinate with security for crowd control.
• Customer Service: greet guests, address inquiries/complaints, ensure VIPs receive high service levels.
• Compliance and Reporting: ensure compliance with alcohol licensing and fire safety laws; document incidents.

Skills

Leadership

Communication

Physical fitness

Legal knowledge

Job description

Company Description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinary hospitality

Job Description

1. Guest Entry Management:

• Supervise entry and exit points to ensure only authorized individuals areallowed access.
• Verify identification and adherence to legal age restrictions for entry.
• Check tickets or cover charges as applicable.
• Enforce dress codes and venue-specific guest policies.

2. Team Supervision:

• Oversee door staff, including bouncers and ticket takers.
• Train new staff members on entry procedures, security protocols, and guestservice standards.
• Assign tasks and ensure adequate staffing during peak hours.

3. Security and Safety:

• Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.
• Handle difficult situations, such as denying entry to intoxicated patrons or addressing confrontations.
• Coordinate with security personnel to manage crowd control and respond to emergencies.

4. Customer Service:

• Provide a welcoming and friendly atmosphere for all guests.
• Address guest inquiries and complaints professionally and efficiently.
• Ensure VIP guests and regular patrons receive the highest level of service.

5. Compliance and Reporting:

• Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.
• Maintain accurate records of incidents and any refusal of entry.
• Report any security issues or breaches to management promptly.

Qualifications

Experience: Previous experience in security or hospitality, particularly in a nightlife environment.

Leadership: Strong supervisory skills with the ability to manage and motivate a team.

Communication: Excellent verbal communication and conflict-resolution skills.

Physical Fitness: Ability to stand for long periods and handle physically demanding situations.

Legal Knowledge: Understanding of local laws and regulations regarding nightlife venues.

Additional Information

• (1) years minimum experience in a similar role in four- or five-star hotel
• UAE/GCC local market experience