Door Manager

Terra Solis Dubai; Dubai Emirate; On-site; AED 89,000 - 134,000; Full time

Job summary

Terra Solis Dubai, a brand-new desert destination, is seeking a Security and Guest Entry Supervisor to manage entry points, supervise door staff, and uphold safety and guest experience.

You will enforce policies, coordinate with security, and ensure VIP guests receive excellent service while complying with local laws in a vibrant nightlife setting.

Qualifications

• Experience in security or hospitality, nightlife preferred.
• Strong supervisory skills to manage a team.
• Excellent verbal communication and conflict-resolution abilities.
• Ability to stand for long periods and handle demanding situations.
• Understanding of local laws regarding nightlife venues.

Responsibilities

• Supervise entry and exit points to ensure only authorized individuals are admitted.
• Oversee door staff and train new team on procedures and guest service.
• Maintain a visible security presence at the entrance and handle confrontations.
• Provide a welcoming and professional atmosphere and address guest inquiries/complaints.
• Ensure compliance with licensing laws, fire safety, and incident reporting.

Skills

Security experience

Team supervision

Communication

Physical fitness

Legal knowledge

Job description

Company Description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinary hospitality

Job Description

1. Guest Entry Management:

• Supervise entry and exit points to ensure only authorized individuals are allowed access.
• Verify identification and adherence to legal age restrictions for entry.
• Check tickets or cover charges as applicable.
• Enforce dress codes and venue-specific guest policies.

2. Team Supervision:

• Oversee door staff, including bouncers and ticket takers.
• Train new staff members on entry procedures, security protocols, and guest service standards.
• Assign tasks and ensure adequate staffing during peak hours.

3. Security and Safety:

• Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.
• Handle difficult situations, such as denying entry to intoxicated patrons or addressing confrontations.
• Coordinate with security personnel to manage crowd control and respond to emergencies.

4. Customer Service:

• Provide a welcoming and friendly atmosphere for all guests.
• Address guest inquiries and complaints professionally and efficiently.
• Ensure VIP guests and regular patrons receive the highest level of service.

5. Compliance and Reporting:

• Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.
• Maintain accurate records of incidents and any refusal of entry.
• Report any security issues or breaches to management promptly.

Qualifications

Experience: Previous experience in security or hospitality, particularly in a nightlife environment.

Leadership: Strong supervisory skills with the ability to manage and motivate a team.

Communication: Excellent verbal communication and conflict-resolution skills.

Physical Fitness: Ability to stand for long periods and handle physically demanding situations.

Legal Knowledge: Understanding of local laws and regulations regarding nightlife venues.

Additional Information

• (1) years minimum experience in a similar role in four- or five-star hotel
• UAE/GCC local market experience