Door Manager

Terra Solis Dubai; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

Terra Solis Dubai is seeking a Guest Entry Manager responsible for overseeing entry management, supervising staff, and ensuring safety and compliance in a nightlife environment.

The ideal candidate should have prior experience in security or hospitality with strong supervisory skills, excellent conflict-resolution abilities, and a solid understanding of local regulations. The position offers a dynamic environment where customer service and safety are prioritized.

Qualifications

• Previous experience in security or hospitality, particularly in a nightlife environment.
• Strong supervisory skills with the ability to manage and motivate a team.
• Excellent verbal communication and conflict-resolution skills.
• Ability to stand for long periods and handle physically demanding situations.
• Understanding of local laws and regulations regarding nightlife venues.

Responsibilities

• Supervise entry and exit points to ensure authorized access.
• Oversee door staff and train new team members.
• Maintain a visible presence at the entrance to ensure safety.
• Provide a welcoming atmosphere for all guests.
• Ensure compliance with legal regulations and maintain accurate records.

Skills

Supervisory skills

Conflict-resolution

Customer service

Knowledge of local laws

Job description

Job Description

1. Guest Entry Management:

• Supervise entry and exit points to ensure only authorized individuals are allowed access.
• Verify identification and adherence to legal age restrictions for entry.
• Check tickets or cover charges as applicable.
• Enforce dress codes and venue-specific guest policies.

2. Team Supervision:

• Oversee door staff, including bouncers and ticket takers.
• Train new staff members on entry procedures, security protocols, and guest service standards.
• Assign tasks and ensure adequate staffing during peak hours.

3. Security and Safety:

• Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.
• Handle difficult situations, such as denying entry to intoxicated patrons or addressing confrontations.
• Coordinate with security personnel to manage crowd control and respond to emergencies.

4. Customer Service:

• Provide a welcoming and friendly atmosphere for all guests.
• Address guest inquiries and complaints professionally and efficiently.
• Ensure VIP guests and regular patrons receive the highest level of service.

5. Compliance and Reporting:

• Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.
• Maintain accurate records of incidents and any refusal of entry.
• Report any security issues or breaches to management promptly.

Qualifications

Experience: Previous experience in security or hospitality, particularly in a nightlife environment.

Leadership: Strong supervisory skills with the ability to manage and motivate a team.

Communication: Excellent verbal communication and conflict-resolution skills.

Physical Fitness: Ability to stand for long periods and handle physically demanding situations.

Legal Knowledge: Understanding of local laws and regulations regarding nightlife venues.

Additional Information

• (1) years minimum experience in a similar role in four- or five-star hotel