Door Manager

Terra Solis; Dubai; On-site; AED 66,960 - 111,600; Full time

Job summary

Terra Solis in Dubai is seeking a Guest Entry Manager to oversee entry points and ensure authorized access for guests. The ideal candidate will have experience in security or hospitality, particularly in nightlife.

Your responsibilities will include supervising staff, providing excellent customer service, and ensuring compliance with local laws. Strong communication and supervisory skills are essential. Join us to create a safe and welcoming atmosphere for all visitors.

Qualifications

• Previous experience in security or hospitality, particularly in a nightlife environment.
• Ability to manage and motivate a team.
• Understanding of local laws and regulations regarding nightlife venues.

Responsibilities

• Supervise entry and exit points to ensure authorized access.
• Oversee door staff and train new hires on procedures.
• Maintain safety and handle conflicts at the entrance.
• Provide customer service and address guest inquiries.
• Ensure compliance with legal regulations and report incidents.

Skills

Strong supervisory skills

Excellent verbal communication

Conflict-resolution skills

Ability to handle physically demanding situations

Job description

Guest Entry Management

• Supervise entry and exit points to ensure only authorized individuals are allowed access.
• Verify identification and adherence to legal age restrictions for entry.
• Check tickets or cover charges as applicable.
• Enforce dress codes and venue-specific guest policies.

Team Supervision

• Oversee door staff including bouncers and ticket takers.
• Train new staff members on entry procedures, security protocols, and guest service standards.
• Assign tasks and ensure adequate staffing during peak hours.

Security and Safety

• Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.
• Handle difficult situations such as denying entry to intoxicated patrons or addressing confrontations.
• Coordinate with security personnel to manage crowd control and respond to emergencies.

Customer Service

• Provide a welcoming and friendly atmosphere for all guests.
• Address guest inquiries and complaints professionally and efficiently.
• Ensure VIP guests and regular patrons receive the highest level of service.

Compliance and Reporting

• Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.
• Maintain accurate records of incidents and any refusal of entry.
• Report any security issues or breaches to management promptly.

Qualifications

• Previous experience in security or hospitality, particularly in a nightlife environment.
• Strong supervisory skills with the ability to manage and motivate a team.
• Excellent verbal communication and conflict‑resolution skills.
• Ability to stand for long periods and handle physically demanding situations.
• Understanding of local laws and regulations regarding nightlife venues.