Security Supervisor

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Employee hotel nights for free (ten)

Staff discounts at bars/restaurants

Cooperation partner offers

Hilarious staff parties

Job summary

25hours Hotel One Central in Dubai is seeking an experienced Security Lead to manage daily security operations, incident response, and workforce rostering. You will ensure coverage, deliver training, maintain logs, and supervise security officers to uphold safety across the hotel.

The role requires at least 1 year in hospitality security or related fields, strong English communication, and knowledge of CCTV and firefighting equipment.

Qualifications

• High school certificate or equivalent.
• SIRA Supervisor license.
• Minimum 1-year experience in Hospitality security or police or military.
• Good command of verbal and written English.
• Knowledge of firefighting equipment.
• Knowledge of CCTV operation.
• First aid and CPR trained
• Intermediate proficiency in Microsoft Word, Excel and Outlook
• Knowledge of handling emergency situations and evacuation

Responsibilities

• Brief the senior security officers on the security plan for the hotel including incident response mechanisms and escalation process.
• Ensure that the manning roster is kept up to date and accurate and ensure that all positions are covered daily.
• Ensure training is delivered and implemented to all security officers per guidelines.
• Arrange shifts, weekly offs, leaves etc., for all security officers.
• Complete all log books, follow up on outstanding matters from previous shifts; investigate incidents and hand over as required.
• Investigate major complaints and report to Head of Security & Assistant Security Manager.
• Maintain a written log of untoward incidents or accidents.
• Assign security officers their duties and manage security team.
• Maintain and update incident reporting system and inform relevant dept.
• Escalate incidents to Head of Security/Assistant Security Manager as needed.
• Keep Head of Security/Assistant Security Manager informed of incidents.
• Patrol duty posts and sign logs as required.
• Conduct regular fire patrols and ensure contractor compliance.
• Identify security/fire hazards during patrols.
• Establish, monitor, and implement security policies to resolve problems.
• Respond to emergency incidents and coordinate with senior management.
• Respond to emergency needs by contacting local fire, police, or emergency services.
• Member of the Loss Prevention Emergency Management Team.
• Ensure lost & found inquiries are handled efficiently and property returned per policy.
• Promote security performance and loss prevention awareness.
• Conduct daily shift briefings and assign tasks.
• Maintain CCTV system and access control.
• Oversee visitor management system during duty hours.
• Defuse potentially hostile situations.
• Escape intrusions or security concerns swiftly to management.
• Maintain inventory of access control and CCTV supplies.
• Respond to alarms, dispatch calls, and document accordingly.
• Manage department equipment checks and safety inspections.
• Backup of all security systems.
• Assist Operations management on event setup.

Skills

Verbal and written English

Education

High school certificate or equivalent

SIRA Supervisor license

Tools

CCTV operation

Microsoft Word/Excel/Outlook

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job Description

How does your working day look like ...

• Brief the senior security officers and security officers on the security plan for the hotel including incident response mechanisms and escalation process, in order to enable the identification and mitigation of all risks to guests, colleagues and assets.
• To ensure that the manning roster is kept up to date and accurate and ensure that all positions are covered on a daily basis.
• Ensure training is delivered and implemented to all security officers thus ensuring that the security training plan is delivered as per the agreed guidelines.
• Arrange all the shifts, weekly offs, leaves etc., for all security officers.
• Complete all log books, follow up on all outstanding matters from previous shifts; investigate incidents and hand over as required.
• investigate, if any major complaints are received and report to the Head of Security & Assistant Security Manager.
• Maintain a written log of any untoward incidents or accidents.
• Assign security officers their duties.
• Manage and update the perspective incident reporting system and ensure that all relevant information is passed on to the relevant department and individuals.
• Escalate incidents to the Head of Security / Assistant Security Manager that requires further action in a timely manner.
• keep the Head of Security & Assistant Security Manager informed of any untoward incidents or accidents.
• Regularly patrol duty posts in conjunction with security officers and sign relevant logs as required.
• Conduct regular fire patrols including any construction and refurbishment areas ensuring compliance both by contractors and colleagues and reporting any irregularities.
• Conduct regular patrolling and identify security/fire hazards.
• Establishes, monitors, and implements policies and procedures to identify, prioritize and resolve security problems and to ensure the remote monitoring systems are operating efficiently.
• Respond to emergency incidents as and when notified and report back details to the senior management. Manage the security response team should an event develop into an emergency or crisis.
• Respond to emergency needs by contacting local fire, police, or emergency services for assistance.
• Member of the Loss Prevention Emergency Management Team.
• Ensure lost & found inquiries are handled efficiently and correctly and any property claimed is returned promptly and in compliance with the lost & found process.
• Promote and maintain a high level of security associate performance, morale, and loss prevention awareness.
• Conduct daily shift briefings for all security officers and assign any specific tasks.
• Responsible for maintaining and monitoring the CCTV system.
• Oversee visitor management system during regular duty hours.
• Defuse potentially hostile situations.
• Rapidly escape intrusions or other security concerns to Security management.
• Maintain inventory of access control and CCTV supplies.
• Respond to alarms, dispatch calls, and document accordingly.
• Maintain the access control system, and issue employee I.D.
• Conduct department equipment checks (Hand Wands, radios, CCTV...etc)
• Conduct safety inspections in assigned areas and maintain awareness of safety deficiencies while on duty.
• Back up of all security systems.
• Assist Operations management staff on event setup as needed
• Other responsibilities and duties as assigned by the Head of Security / Assistant Security Manager.

Qualifications

• High school certificate or equivalent
• SIRA Supervisorlicense
• Minimum 1-year experience in Hospitality security or police or military
• Good command of verbal and written English
• Knowledge of firefighting equipment
• Knowledge of CCTV operation
• First aid and CPR trained
• Intermediate proficiency in Microsoft Word, Excel and Outlook
• Knowledge of handling emergency situations and evacuation

Additional Information

Additional Information

What's in it for you ...

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...