Digital Banking Experience Champion

First Abu Dhabi Bank; Dubai; On-site; AED 42,000 - 54,000; Full time

Job summary

First Abu Dhabi Bank in Dubai seeks a Service Champion to deliver exceptional branch customer service and guide clients toward digital solutions. You will educate customers on FAB services and generate leads by understanding needs and offering appropriate options.

This role emphasizes collaboration with the branch team to elevate the customer experience, support digital migration, and foster a customer-first culture while ensuring secure and accurate handling of information.

Qualifications

• High school graduation is required.
• Detail-oriented with a mind for numbers.
• Ability to maintain high level of confidentiality.
• Knowledge of customer service principles.
• Proficient with computers and basic banking systems.
• 2 years' relevant experience in banking is preferred.

Responsibilities

• Welcome customers and create a positive first impression.
• Assist with routine banking requests and inquiries.
• Guide customers to digital channels and educate on FAB Mobile.
• Capture potential leads and cross-sell where appropriate.
• Ensure transactions are accurate and compliant.
• Collaborate with branch team to enhance overall service.

Skills

Customer service

Attention to detail

Confidentiality

Customer service principles

Computer skills

Education

High School Diploma

Tools

Computer Skills

Job description

First Abu Dhabi Bank in Dubai seeks a Service Champion to deliver exceptional branch customer service and guide clients toward digital solutions. You will educate customers on FAB services and generate leads by understanding needs and offering appropriate options.

This role emphasizes collaboration with the branch team to elevate the customer experience, support digital migration, and foster a customer-first culture while ensuring secure and accurate handling of information.