Banking Customer Experience Champion

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

First Abu Dhabi Bank FAB in Abu Dhabi is seeking a Service Champion to welcome customers, understand their needs, and guide them to digital services. You will work with the branch team to maintain a high standard of customer care and to support digital migration.

The role emphasizes accuracy, confidentiality, and knowledge of banking products such as deposits, withdrawals, cards, and loans. It also involves cross-selling opportunities and adherence to FAB policies.

Qualifications

• High School diploma and strong numerical acumen.
• Proven customer service experience in a banking environment.
• Ability to handle confidential information with integrity.

Responsibilities

• Greet customers and create a welcoming branch environment.
• Assist with deposits, withdrawals, cheques and account queries.
• Educate customers on digital banking options and self-service channels.
• Generate leads and support cross-selling while meeting NPS targets.
• Maintain accuracy, comply with policies, and collaborate with the team.

Skills

Customer service

Confidentiality

Numerical accuracy

Communication skills

Education

High School Diploma

Job description

First Abu Dhabi Bank FAB in Abu Dhabi is seeking a Service Champion to welcome customers, understand their needs, and guide them to digital services. You will work with the branch team to maintain a high standard of customer care and to support digital migration.

The role emphasizes accuracy, confidentiality, and knowledge of banking products such as deposits, withdrawals, cards, and loans. It also involves cross-selling opportunities and adherence to FAB policies.