Customer Experience Champion – Digital Banking Guide

First Abu Dhabi Bank; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The FAB Service Champion role at First Abu Dhabi Bank involves welcoming customers, understanding their needs, and guiding them to tailored banking solutions, including digital channels. You will educate customers on FAB Mobile and online banking while assisting with deposits, withdrawals, and routine inquiries.

You will work with the branch team to deliver a consistently excellent customer experience, support digital migration, and promote a customer-first culture across all interactions,

Qualifications

• High School graduate required.
• Detail-oriented with a mind for numbers.
• Ability to maintain a high level of confidentiality.
• Knowledge of customer service principles.
• Proficiency with standard computer applications.
• Two years’ relevant banking experience.

Responsibilities

• Welcome all customers visiting the branch and create a welcoming atmosphere.
• Engage with customers to understand their needs and assist with deposits, withdrawals, and other requests.
• Provide accurate information and capture potential leads.
• Educate customers on FAB Mobile and direct to digital banking options.
• Guide customers on ATMs/CDMs and related services.
• Generate leads through cross-sell methods.
• Maintain compliance and ensure error-free transactions.
• Collaborate with branch team and other departments.

Skills

Detail-oriented

Confidentiality

Customer service

Computer skills

Numerical skills

Education

High School graduate

Tools

Banking software

Job description

The FAB Service Champion role at First Abu Dhabi Bank involves welcoming customers, understanding their needs, and guiding them to tailored banking solutions, including digital channels. You will educate customers on FAB Mobile and online banking while assisting with deposits, withdrawals, and routine inquiries.

You will work with the branch team to deliver a consistently excellent customer experience, support digital migration, and promote a customer-first culture across all interactions,