Digital Banking Experience Specialist

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 72,000 - 108,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a Service Champion to deliver exceptional service in our Abu Dhabi branch. You will welcome customers, understand needs, guide digitally, and educate on FAB Mobile and other digital channels.

Build a culture of customer-first service and collaborate with the branch team to enhance experience. You will drive referrals, ensure accurate transactions, and comply with security and governance policies while growing customer relationships and loyalty through

Qualifications

• Detail-oriented with a mind for numbers.
• Knowledge of customer service principles.
• Essential qualifications include a High School diploma.
• Essential experience: 2 years in banking sector.

Responsibilities

• Welcome customers and build a positive first impression in the branch.
• Assist with deposits, withdrawals, cheques, and other banking requests.
• Guide customers to FAB Mobile and educate on its features.
• Generate leads and meet referral targets through cross-selling.
• Ensure 100% error-free transactions, complying with policies.
• Maintain confidentiality and handle documents securely.

Skills

Detail-oriented

Customer service

Confidentiality

Computer skills

Education

High School diploma

Job description

First Abu Dhabi Bank (FAB) is seeking a Service Champion to deliver exceptional service in our Abu Dhabi branch. You will welcome customers, understand needs, guide digitally, and educate on FAB Mobile and other digital channels.

Build a culture of customer-first service and collaborate with the branch team to enhance experience. You will drive referrals, ensure accurate transactions, and comply with security and governance policies while growing customer relationships and loyalty through