Departure Control Systems Lead - Airport Operations

Etihad Airways; Abu Dhabi; On-site; AED 279,000 - 424,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking an experienced Operations Systems Specialist to lead the optimisation and delivery of airport systems, focusing on the Departure Control System (DCS). You will collaborate with Airport Operations, IT, vendors, and stakeholders to translate operational needs into practical technology solutions.

The role drives system enhancements, supports deployments, and manages testing, documentation, and change activities, aimed at improving efficiency, compliance, and

Qualifications

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems.
• Working understanding of system integration with airline operational workflows.

Responsibilities

• Act as the SME for the Departure Control System (DCS), providing functional expertise and support to stakeholders across the airport operation.
• Own and maintain DCS configurations, ensuring alignment with operational, commercial, and regulatory requirements.
• Act as the key liaison between Airport Operations, IT, vendors, and business stakeholders, translating requirements into system solutions.
• Lead cross-functional projects and system enhancements, ensuring successful delivery and adoption within the operational environment.
• Support the deployment of DCS solutions at new airports, ensuring operational readiness and successful implementation.
• Manage testing, validation, documentation, and change activities associated with system enhancements and releases.
• Drive continuous improvement through optimisation of airport processes, system capabilities, operational performance, and customer experience.

Skills

DCS expertise

Analytical skills

Stakeholder management

Deployment management

Education

High school diploma

DCS training

Airline operations experience

System integration understanding

Departure control/reservations knowledge

Job description

Etihad Airways in Abu Dhabi is seeking an experienced Operations Systems Specialist to lead the optimisation and delivery of airport systems, focusing on the Departure Control System (DCS). You will collaborate with Airport Operations, IT, vendors, and stakeholders to translate operational needs into practical technology solutions.

The role drives system enhancements, supports deployments, and manages testing, documentation, and change activities, aimed at improving efficiency, compliance, and