Aviation Operations Control Systems Lead

Etihad Airways Group; Abu Dhabi; On-site; AED 300,000 - 480,000; Full time

Job summary

Etihad Airways Group is seeking an experienced Operations Control Systems Specialist to strengthen the value, usability, and resilience of our Operations Control Systems. You will collaborate with operations teams, technology stakeholders, and external vendors to drive innovation, efficiency, and strategic alignment across the Operations Control environment.

As the subject matter expert, you will oversee system interfaces, data flows, and regulatory compliance while guiding continuous

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent (mandatory).
• Minimum 5 years of experience as a System Administrator or Systems Specialist.
• Proven experience within Airline Operations, with strong specialization in the Operations Control domain (mandatory).
• Experience supporting business-critical operational systems and applications.

Responsibilities

• Serve as the primary business SME and focal point for Operations Control Systems, interfaces, and supporting applications.
• Monitor system performance and provide regular reporting on service levels, risks, compliance status, and improvement opportunities.
• Lead incident management, root cause investigations, corrective actions, and post-incident reviews.
• Assess, validate, and support system changes, releases, configurations, and readiness activities.
• Maintain oversight of system interfaces, data flows, reference data, and downstream dependencies.
• Investigate and resolve system, interface, and data discrepancies with IT, vendors, and business stakeholders.
• Administer user access controls and reviews in line with security and compliance requirements.
• Support audits and compliance by providing system evidence and remediation actions.
• Drive continuous improvement, automation opportunities, and process optimisation.
• Evaluate and prioritise system enhancements based on value, safety, risk, cost, and impact.
• Develop system standards, training frameworks, knowledge management, and user adoption strategies.

Skills

Airline ops systems

Data management

Compliance knowledge

Automation tools

Analytical skills

Stakeholder mgmt

Education

Bachelor's degree in Computer Science / Information Systems

Job description

Etihad Airways Group is seeking an experienced Operations Control Systems Specialist to strengthen the value, usability, and resilience of our Operations Control Systems. You will collaborate with operations teams, technology stakeholders, and external vendors to drive innovation, efficiency, and strategic alignment across the Operations Control environment.

As the subject matter expert, you will oversee system interfaces, data flows, and regulatory compliance while guiding continuous