Operations Systems Specialist - Departure Control Systems

Etihad Airways; Abu Dhabi; On-site; AED 279,000 - 424,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking an experienced Operations Systems Specialist to lead the optimisation and delivery of airport systems, focusing on the Departure Control System (DCS). You will collaborate with Airport Operations, IT, vendors, and stakeholders to translate operational needs into practical technology solutions.

The role drives system enhancements, supports deployments, and manages testing, documentation, and change activities, aimed at improving efficiency, compliance, and

Qualifications

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems.
• Working understanding of system integration with airline operational workflows.

Responsibilities

• Act as the SME for the Departure Control System (DCS), providing functional expertise and support to stakeholders across the airport operation.
• Own and maintain DCS configurations, ensuring alignment with operational, commercial, and regulatory requirements.
• Act as the key liaison between Airport Operations, IT, vendors, and business stakeholders, translating requirements into system solutions.
• Lead cross-functional projects and system enhancements, ensuring successful delivery and adoption within the operational environment.
• Support the deployment of DCS solutions at new airports, ensuring operational readiness and successful implementation.
• Manage testing, validation, documentation, and change activities associated with system enhancements and releases.
• Drive continuous improvement through optimisation of airport processes, system capabilities, operational performance, and customer experience.

Skills

DCS expertise

Analytical skills

Stakeholder management

Deployment management

Education

High school diploma

DCS training

Airline operations experience

System integration understanding

Departure control/reservations knowledge

Job description

Operations Systems Specialist - Departure Control Systems

• Full-time
• Division: Operations & Guest Experience

Synopsis

We are seeking an experienced Operations Systems Specialist to lead the optimisation and delivery of airport operational systems, with a primary focus on the Departure Control System (DCS). Acting as the bridge between Airport Operations, IT, vendors, and business stakeholders, you will drive system enhancements, lead strategic projects, support airport deployments, and translate operational needs into technology solutions that improve efficiency, compliance, and the passenger experience.

Key Accountabilities

• Act as the SME for the Departure Control System (DCS), providing functional expertise and support to stakeholders across the airport operation.
• Own and maintain DCS configurations, ensuring alignment with operational, commercial, and regulatory requirements.
• Act as the key liaison between Airport Operations, IT, vendors, and business stakeholders, translating requirements into system solutions.
• Lead cross-functional projects and system enhancements, ensuring successful delivery and adoption within the operational environment.
• Support the deployment of DCS solutions at new airports, ensuring operational readiness and successful implementation.
• Manage testing, validation, documentation, and change activities associated with system enhancements and releases.
• Drive continuous improvement through optimisation of airport processes, system capabilities, operational performance, and customer experience.

Education & Experience

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems.
• Working understanding of system integration with airline operational workflows.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.