Operations Control Systems Specialist

Etihad food group; Abu Dhabi; On-site; AED 300,000 - 500,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking an experienced Operations Control Systems Specialist to ensure continuity by managing configurations, supporting users, and enabling rapid integration of operational technologies.

You will collaborate with operational teams, technology stakeholders, and vendors to drive innovation, efficiency, and resilience across the Operations Control environment. The role requires strong knowledge of airline systems and at least 5 years in a similar capacity.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or an equivalent discipline (mandatory).
• Minimum 5 years of experience as a System Administrator or Systems Specialist.
• Proven experience within Airline Operations, with a strong specialization in the Operations Control domain (mandatory).
• Demonstrated experience supporting business-critical operational systems and applications.

Responsibilities

• Serve as the SME and focal point for Operations Control Systems and interfaces.
• Monitor system performance and report on service levels, risks, and compliance.
• Lead incident management, root cause investigations, corrective actions, and post-incident reviews.
• Assess, validate, and support system changes, releases, configurations, and readiness.
• Maintain oversight of interfaces, data flows, and downstream dependencies.
• Investigate and resolve system, interface, and data discrepancies with IT and vendors.
• Administer user access controls and reviews in line with security requirements.
• Support audits and provide system evidence and remediation actions.
• Drive continuous improvement, automation opportunities, and process optimisation.

Skills

Airline systems knowledge

Regulatory/compliance knowledge

Automation tools

Root cause analysis

Stakeholder management

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Automation tools

Job description

Job Description:

Job Description

Make an Impact on Airline Operations

At Etihad, we are looking for an experienced Operations Control Systems Specialist to enhance the value, usability, and resilience of our Operations Control Systems. In this role, you will play a critical part in ensuring operational continuity by managing system configurations, enabling new capabilities, supporting users, and facilitating the rapid integration of operational technologies.

Working closely with operational teams, technology stakeholders, and external vendors, you will help drive innovation, efficiency, and strategic alignment across our Operations Control environment.

What You'll Be Responsible For

As the subject matter expert for Operations Control Systems, you will:

• Serve as the primary business SME and operational focal point for Operations Control Systems, system interfaces, and supporting applications.
• Monitor system performance and provide regular reporting on service levels, risks, compliance status, and improvement opportunities to senior operational and technology stakeholders.
• Lead operational support activities, including incident management, root cause investigations, corrective actions, and post-incident reviews.
• Assess, validate, and support system changes, releases, configurations, and operational readiness activities.
• Maintain oversight of system interfaces, data flows, reference data, and downstream operational dependencies.
• Investigate and resolve system, interface, and data discrepancies in collaboration with IT teams, vendors, and business stakeholders.
• Administer user access controls, permissions, and access reviews in line with security and compliance requirements.
• Support audits and compliance activities by providing system evidence, documentation, and remediation actions where required.
• Drive continuous improvement initiatives, automation opportunities, and process optimisation to enhance operational effectiveness and decision-making.
• Evaluate, prioritise, and recommend system enhancements based on operational value, safety, risk, cost, and business impact.
• Strengthen operational capability through the development of system standards, training frameworks, knowledge management practices, and user adoption strategies.

What You'll Bring

Knowledge & Skills

• Strong understanding of airline operational systems, interfaces, and data management.
• Knowledge of industry standards, regulatory requirements, and compliance frameworks.
• Experience with automation tools and process improvement initiatives.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Ability to operate effectively in a fast-paced, operationally critical environment.

Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, or an equivalent discipline (mandatory).

Experience

• Minimum 5 years of experience as a System Administrator or Systems Specialist.
• Proven experience within Airline Operations, with a strong specialization in the Operations Control domain (mandatory).
• Demonstrated experience supporting business-critical operational systems and applications.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Division: Operations & Guest Experience