Delivery Manager

Finkraft.ai; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Finkraft.ai in Dubai, United Arab Emirates is seeking a Delivery Manager to take ownership of customer and project delivery, ensuring commitments are completed on time and to a high standard. The role requires coordination between customers, internal teams, and business stakeholders.

You will manage delivery timelines, define tasks and owners, track progress, and escalate issues as needed while driving improvements to delivery processes.

Qualifications

• Proven delivery/project management experience.
• Strong stakeholder-management skills.
• Experience managing multiple projects or customers.
• Strong organizational and follow-up skills.
• Comfortable with dashboards and project-management tools.
• Strong problem-solving ability.
• Ability to work under deadlines.

Responsibilities

• Manage delivery and timelines.
• Own project and delivery timelines.
• Define tasks, owners, dependencies, and deadlines.
• Track project progress against commitments.
• Identify delays and risks early.
• Coordinate teams.
• Work with internal teams to ensure timely delivery.
• Conduct regular project reviews.
• Resolve dependencies and bottlenecks.
• Escalate critical issues when required.
• Manage customers.
• Maintain regular communication with customers.
• Understand delivery expectations.
• Manage escalations and concerns.
• Ensure customer commitments are tracked and fulfilled.
• Improve delivery processes.
• Create and maintain delivery SOPs.
• Track delivery KPIs.
• Conduct post-delivery reviews.
• Identify recurring issues and improve processes.

Skills

Delivery management

Stakeholder management

Project coordination

Multi-project handling

Problem solving

Deadline orientation

Job description

Location: Dubai, United Arab Emirates

Company: Finkraft.ai

Employment Type: Full-time, subject to UAE/DIFC work authorization

Priority: Immediate joiners preferred

About the Role

Finkraft.ai is looking for a Delivery Manager who can take ownership of customer/project delivery and ensure that commitments are completed on time and to the expected standard.

The role requires strong coordination between customers, internal teams, and business stakeholders.

What You'll Do

• Manage delivery
• Own project and delivery timelines
• Define tasks, owners, dependencies, and deadlines
• Track project progress against commitments
• Identify delays and risks early
• Coordinate teams
• Work with internal teams to ensure timely delivery
• Conduct regular project reviews
• Resolve dependencies and bottlenecks
• Escalate critical issues when required
• Manage customers
• Maintain regular communication with customers
• Understand delivery expectations
• Manage escalations and concerns
• Ensure customer commitments are tracked and fulfilled
• Improve delivery processes
• Create and maintain delivery SOPs
• Track delivery KPIs
• Conduct post-delivery reviews
• Identify recurring issues and improve processes

What We’re Looking For

We’re interested in candidates who have personally managed projects, customers, delivery teams, or operational programs.

Experience in SaaS, technology, fintech, consulting, or B2B environments is preferred.

Requirements

• Proven delivery/project management experience
• Strong stakeholder-management skills
• Experience managing multiple projects or customers
• Strong organizational and follow-up skills
• Comfortable working with dashboards and project-management tools
• Strong problem-solving ability
• Ability to work under deadlines

What We Don’t Want

• Candidates who have only performed administrative project tracking
• Candidates who avoid customer ownership
• Candidates who cannot manage multiple priorities
• Candidates who require continuous supervision

Compensation & Growth

This role reports into the Business/Operations function and has a clear growth path toward larger delivery and customer-operations responsibilities.

Compensation will be discussed based on experience and fit.