Delivery Executive

Entertainer Fz

Dubai

On-site

AED 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Dynamic innovative company

Growth opportunities in UAE brand

Job summary

The ENTERTAINER is seeking a Delivery Executive in Dubai to oversee end-to-end order flow, coordinate with merchants and partners, and drive operational improvements. You will analyze delivery data, manage vendor relationships, and support cross-functional teams to ensure top service levels.

Key responsibilities include onboarding merchants, resolving order issues with third-party logistics, and generating performance reports.

Qualifications

Strong multitasking and time management skills.
Resourceful and solutions-oriented.
Proactive and able to work independently.
Effective in stakeholder and vendor coordination.
Attention to detail and strong sense of accountability.
Comfortable with Excel including pivot tables, formulas and dashboards.
Confident interpreting dashboards and operational data (e.g. Tableau).
Experience using CRM or order management platforms (e.g. Salesforce).
Skilled in preparing reports and presentations (e.g. PowerPoint).
Effective communicator across internal platforms and shared drives.
Proficient in managing email communication, scheduling and follow-ups.
Valid Driver's License for dispatch support or merchant visits.
Background in operations, logistics or delivery coordination (desirable).

Responsibilities

Oversee end-to-end order flow across channels.
Investigate and resolve failed or delayed orders with partners.
Monitor merchant availability statuses and operational readiness.
Prepare, analyze and share delivery performance reports with key metrics.
Manage inventory and dispatch of delivery hardware.
Provide cross-functional support to Sales, Content and Customer Service on delivery matters.
Onboard and train new merchants on tools, processes and delivery operations.
Collaborate with Marketing to boost performance for underperforming merchants.
Monitor SaaS integrations to ensure smooth order placement.
Liaise with Finance, Tech and Product to resolve order or payout issues.
Track partner SLAs and compliance with contracts.
Develop and refine SOPs to address recurring issues; maintain docs.
Support regional and zone launches with delivery readiness and coordination.
Generate custom reports and insights for Sales or merchant teams.

Skills

Multitasking

Time management

Independent

Stakeholder coordination

Vendor coordination

Attention to detail

Excel

Pivot tables

Formulas

Dashboards

Tableau

CRM

Salesforce

PowerPoint

Communication

Email management

Driver's license

Operations logistics

Tools

Excel

Tableau

Salesforce

PowerPoint

Job description

About Us

The ENTERTAINER is a leader in the Lifestyle industry providing our members with exclusive access to 2-for-1 vouchers for dining delivery attractions shopping and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.

Position Overview

The Delivery Executive is responsible for ensuring the seamless execution of daily delivery operations working across teams and with external partners to resolve issues optimize processes and maintain high service standards. This role requires a hands-on approach to managing order flow supporting merchant performance and driving continuous operational improvement through data analysis collaboration and system feedback.

Delivery Operations

Oversee end-to-end order flow ensuring timely and successful fulfilment across all channels.
Investigate and resolve failed or delayed orders in coordination with Account Managers Customer Service and Third-Party Logistics partners.
Monitor and maintain accurate merchant availability statuses and operational readiness.
Prepare analyze and share delivery performance reports highlighting key metrics (e.g. volumes SLA adherence failure trends) and driving insights for improvement.
Manage inventory and dispatch of delivery hardware (e.g. tablets SIMs).
Provide cross-functional support to internal teams including Sales Content and Customer Service on delivery-related matters.

Merchant Management

Onboard and train new merchants on tools processes and delivery operations.
Provide ongoing operational and technical support post-launch.
Work with the Marketing team to boost performance for underperforming merchants via delivery-related campaigns.

Partner & Vendor Coordination

Monitor performance of merchants using SaaS integrations to ensure smooth order placement.
Liaise with Finance Tech and Product teams to resolve issues related to orders or payouts.
Track partner compliance with contract terms and service-level agreements (SLAs).

Systems & Process Improvement

Collaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.
Assist in testing and implementing new product features tools or delivery system updates.
Develop and refine SOPs to address recurring issues (e.g. missed pickups failed attempts).
Maintain internal documentation training materials and knowledge base content.

Strategic & Ad-Hoc Support

Support regional and zone launches by ensuring delivery readiness and coordination.
Manage delivery logistics for special campaigns or projects.
Generate custom reports and insights for Sales or merchant teams as required.
Join Sales-led merchant meetings to support with contract renewals delivery performance or campaign planning.

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