CX Consultant

Maersk; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics leader in Dubai is seeking a proactive CX Consultant to ensure customer satisfaction across services. Ideal candidates should have over 12 years of experience in the shipping and logistics industry. Responsibilities include managing the shipment lifecycle and proactively addressing customer needs. Candidates must possess strong problem-solving skills, a customer-first mindset, and be adept with MS tools like Excel and Outlook. Join us in shaping the future of logistics at our dynamic workplace.

Qualifications

• Minimum of 12 years experience in the shipping & logistics industry.
• Hands-on experience in an office-based environment.
• Proactive and adaptable in handling customer queries.

Responsibilities

• Be the primary point of contact for customers throughout the shipment lifecycle.
• Monitor the performance of the solution utilizing metrics.
• Proactively track shipments and notify customers of deviations.

Skills

Customer first mindset

Adaptability

Problem Solving and Ownership Mindset

Relationship building

Result Orientation

Stakeholder Management

Tools

MS Excel

Outlook

Teams

MS Office

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

About Role:

We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customerfirst mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have handson experience in an officebased environment using tools like Outlook and Teams and Handle and resolve customer queries efficiently via email phone calls and chat ensuring timely and effective solutions to maintain customer satisfaction.

Mandatory : UAE National family book.

Experience: Min of 12 years of min experience in shipping & logistics industry.

Key roles and responsibilities

• Understanding of external factors impacting Customers supply Chain &understand their sense of urgency service needs drivers and desires.

• Ability to align with customer expectations upfront & to be able torespond with suggested solutions

• Be the primary point of contact for own customers and ensure smoothexecution of the endtoend shipment lifecycle including the inland delivery by working closely withthe customer as well as internal stakeholders.

• Proactively track shipments and notify customers of relevantdeviations from the transport plan (ocean and inland) including potential solutions oralternatives.

• Be fully responsible for customer satisfaction across Maersk productoffering (own customers).

• Willingness to go the extra mile towards the customers & with focus onproviding solutions.

• In general actively seek out and act on continuous improvementopportunities both in relation to customers and internal / externalstakeholders

• Support our business success through deep understanding of our customers needs and implementation of customer solutions against their bundled offering.

• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators

We are looking for candidates with the below skillset:

• Technical Skills:

  • MS Excel Intermediary

  • Should have worked on Outlook Teams and other MS OFFICE tools

• Soft Skills:

  • Customer first mindset

  • Adaptability Relationship building

  • Result Orientation

  • Stakeholder Management

  • Problem Solving and Ownership Mindset

• Consultative Skills:

  • E2E business acumen

  • Identify opportunities/pain points and suggest solutions

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Required Experience:

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