Customer Support Executive – Forex CFD

Confidential; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Company-sponsored visa

Medical insurance

Career growth opportunities

Job summary

Confidential in Dubai seeks a Customer Support Executive to assist clients, handle Forex CFD questions, and ensure a smooth trading experience. Candidates with English and Hindi communication skills and UAE industry experience are encouraged to apply.

Responsibilities include responding to inquiries, onboarding clients, and coordinating with internal teams to maintain efficient support operations. Arabic language skills are a plus.

Qualifications

• Minimum 1 year UAE-based Forex CFD industry experience.

Responsibilities

• Respond to customer inquiries with timely support.

Skills

English fluency

Hindi fluency

Trading platforms

Problem solving

Customer handling

UAE market experience

Education

Bachelor's/Diploma in related field

Job description

A Dubai-based Forex CFD company is looking for a Customer Support Executive to provide professional assistance to clients and support daily customer service operations. The ideal candidate should have experience in the Forex CFD industry and strong communication skills.

The successful candidate will handle customer inquiries, assist with trading platform-related concerns, and ensure a smooth client experience. Candidates with knowledge of trading platforms, strong English and Hindi communication skills, and UAE industry experience are encouraged to apply.

Key Responsibilities

• Respond to customer inquiries and provide timely support.
• Assist clients with Forex CFD-related questions and trading platform issues.
• Maintain professional communication with customers and resolve concerns effectively.
• Support customer onboarding and service-related processes.
• Coordinate with internal teams to ensure efficient customer support operations.

Requirements

• Minimum 1 year of UAE-based Forex CFD industry experience is mandatory.
• Good communication skills in English and Hindi.
• Knowledge of customer support processes and trading platforms is preferred.
• Arabic language skills will be an added advantage.
• Strong problem-solving and customer handling abilities.
• Ability to work in a fast-paced financial services environment.
• Bachelor's Degree or Diploma in Business Administration, Finance, Customer Service, or a related field

Strong knowledge of

• Forex CFD industry operations and trading platforms.
• Customer support procedures and client communication.
• Financial services customer relationship management.

Benefits

• Company-sponsored visa.
• Medical insurance.
• Career growth opportunities.