Client Services Officer (MENA)

Tickmill; Dubai; On-site; AED 45,000 - 89,000; Full time

Benefits offered by this job

Global fast-growing company

Competitive remuneration package

Training & Development program

Birthday and Loyalty benefits

Job summary

Tickmill in Dubai seeks a bilingual Customer Support/Sales professional to provide dedicated client assistance via phone, email, and live chat. You will handle account openings, verifications, deposits and withdrawals, and resolve platform-related issues, while building strong client relationships.

Applicants should have 1+ year in regulated financial services, fluent Arabic and English, a university degree, and strong communication skills.

Qualifications

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.

Responsibilities

• Provide professional support to clients via phone, email, live chat and other communication channels.
• Assist clients with account opening, verification, deposits, withdrawals and general account-related inquiries.
• Resolve issues related to trading platforms, account management, trade execution and technical functionality.
• Build and maintain strong client relationships through proactive communication and ongoing support.
• Identify client needs and provide tailored solutions to enhance satisfaction and retention.
• Educate clients on the company s products, trading platforms, tools and available resources.
• Ensure all client interactions are handled in accordance with company policies and regulatory requirements.

Skills

Customer service

Bilingual Arabic/English

Communication skills

Attention to detail

Organizational skills

Team player

Self-motivation

Education

College or University degree

Tools

Microsoft Office

Job description

Responsibilities

• Provide professional support to clients via phone, email, live chat and other communication channels.
• Assist clients with account opening, verification, deposits, withdrawals and general account-related inquiries.
• Resolve issues related to trading platforms, account management, trade execution and technical functionality.
• Build and maintain strong client relationships through proactive communication and ongoing support.
• Identify client needs and provide tailored solutions to enhance satisfaction and retention.
• Educate clients on the company s products, trading platforms, tools and available resources.
• Ensure all client interactions are handled in accordance with company policies and regulatory requirements.

Requirements

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the evening shifts only (15:00 - 23:00 Dubai Time Zone).
• Any additional language will be considered as an advantage.
• Deep understanding and experience with financial products and ETDs such as Futures & Options.
• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the evening shifts only (15:00 - 23:00 Dubai Time Zone).
• Will be considered as an advantage: Any additional language will be considered as an advantage.
• Deep understanding and experience with financial products and ETDs such as Futures & Options.

Benefits

• Unique Opportunity for a career in a global fast-growing company
• Attractive remuneration package based on qualifications and experience
• Opportunities to learn and grow through our Employee Training & Development program
• Birthday and Loyalty benefits