Customer Success Specialist – EdTech

AimGulf; Dubai; Hybrid; AED 195,000 - 244,000; Full time

Job summary

AimGulf in Dubai is seeking a Customer Success Specialist – EdTech to proactively engage universities and schools across the UAE. The role focuses on onboarding, training, and sustaining high client satisfaction with an AI education solution.

You will build strong relationships, address inquiries, drive adoption, coordinate with product and support teams, and monitor performance metrics to identify growth opportunities. Hybrid work in Dubai with a competitive AED salary.

Qualifications

• Experience in customer success with a proven track record.
• Experience in EdTech or Education preferred.

Responsibilities

• Develop and maintain strong relations with universities and schools to ensure ongoing satisfaction.
• Act as primary contact for key accounts, addressing queries and resolving issues promptly.
• Drive adoption and optimisation of AI solutions across client divisions.
• Collaborate with internal teams to meet client needs effectively.
• Monitor and analyse client performance metrics to identify growth opportunities.
• Conduct regular reviews with clients to ensure alignment with goals.
• Provide training and resources to maximise product understanding.
• Contribute to strategies to enhance customer satisfaction and retention.

Skills

Communication skills

Relationship building

Proactive problem-solving

Collaborative mindset

Job description

Job Title: Customer Success Specialist – EdTech

Job Location: Dubai, United Arab Emirates

Work Mode: Hybrid

Job Reference/ID: JN-102026-7124822

Job Description / Role:

Our client is a global start up strongly established in ANZ and Europe. They provide an AI solution to Schools and Universities to support students and teachers in their learning journeys. They already have a small office and lean team in the UAE, looking for a Customer Success Manager to proactively engage their customers across the region.

Key Responsibilities:

• Develop and maintain strong relationships with University & Schools to ensure their ongoing satisfaction.
• Act as the primary point of contact for key accounts, addressing queries and resolving issues promptly.
• Drive the adoption and optimisation of the AI solutions across different client divisions.
• Collaborate with internal teams to ensure client needs are met effectively.
• Monitor and analyse client performance metrics to identify opportunities for growth and improvement.
• Conduct regular reviews with clients to ensure alignment with their goals and objectives.
• Provide training and resources to clients to maximise their understanding of the product.
• Contribute to the development of strategies to enhance customer satisfaction and retention.

Experience Required:

• A proven track record in a customer sucess.
• Previous experience in EdTech or Education.

Skills Required:

• Strong communication and relationship-building skills.
• A proactive approach to problem-solving and customer engagement.
• A collaborative mindset to work effectively with internal teams and clients.

Employment / Job Type: Full Time

Salary: AED 17,500 – AED 21,833 per month

Nationality: Any Nationality

About the Company:

Global professional recruitment consultancy and part of London listed PageGroup. The firm specialises in qualified professional and management hiring across finance, banking, technology, engineering, property and construction, legal, human resources, sales, marketing, and supply chain. Its Middle East business operates from Dubai and publishes widely used regional salary guides.

Company Industry: Technology & Telecoms

Department / Functional Area: Customer Success

Closing Date: Not mentioned (apply as soon as possible)