Customer Service Executive

Jobmaze FZ LLC; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Jobmaze FZ LLC in Dubai seeks an experienced Customer Success Executive to lead onboarding, drive product adoption, and ensure high customer satisfaction for our SaaS clients. You will manage end-to-end onboarding, support renewals, coordinate training sessions, monitor usage, and proactively address issues in collaboration with sales and product teams.

The ideal candidate has 3–5 years in customer success or account management, strong communication and CRM skills, and the ability to build

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Client Relationship Management.
• Experience in SaaS, Cloud, Tax Technology, ERP, or IT Services preferred.
• Strong customer relationship management and communication skills.
• Working knowledge of CRM systems.

Responsibilities

• Manage the end-to-end customer onboarding journey.
• Follow up on customer compliance and registration requirements.
• Coordinate activation milestones and ensure smooth implementation.
• Monitor customer engagement, product adoption, and satisfaction.
• Proactively address customer concerns and coordinate resolutions.
• Conduct customer awareness and product training sessions.
• Support customer renewals and identify upselling opportunities.

Skills

Customer Success

Account Management

Relationship Management

Communication Skills

Tools

CRM software

Job description

We are hiring an experienced Customer Success Executive for our client in Dubai to manage customer onboarding, drive product adoption, and ensure excellent customer satisfaction.

Key Responsibilities:

• Manage the end-to-end customer onboarding journey.
• Follow up on customer compliance and registration requirements.
• Coordinate activation milestones and ensure smooth implementation.
• Monitor customer engagement, product adoption, and satisfaction.
• Proactively address customer concerns and coordinate resolutions.
• Conduct customer awareness and product training sessions.
• Support customer renewals and identify upselling opportunities.

Key Requirements:

• 3–5 years of experience in Customer Success, Account Management, or Client Relationship Management.
• Experience in SaaS, Cloud, Tax Technology, ERP, or IT Services preferred.
• Strong customer relationship management and communication skills.
• Excellent presentation and customer training abilities.
• Working knowledge of CRM systems.
• Strong analytical, problem-solving, and stakeholder coordination skills.

Candidates with experience in customer onboarding, SaaS product adoption, and client relationship management are encouraged to apply.