Senior Customer Success Leader - Implementation & Renewals

Oracle; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Oracle Corporation is seeking a seasoned Customer Success professional in Dubai to lead implementation support for mid- to large-sized accounts. You will drive adoption, monitor project health, and partner with Sales to secure renewals and expansions.

You will collaborate with customers to define KPIs, enablement plans, and value realization, ensuring sustainable long-term success and satisfaction.

Qualifications

• 10+ years of experience in customer success or account management.
• Strong ability to define and track KPI-driven success plans.
• Proven experience in managing large/medium customer accounts and renewals.

Responsibilities

• Supports all phases of the implementation process for moderately complex customer accounts to ensure customers can use the product effectively.
• Monitors implementation health and addresses issues.
• Defines success plans with KPIs and aligns with customer goals.
• Drives renewals and expansion opportunities in collaboration with Sales.
• Acts as customer advocate and coordinates with internal teams to deliver services.

Skills

Customer Success

Account Management

Renewals & Upsell

KPI Definition

Stakeholder Collaboration

Education

Experience: 10+ years

Tools

CRM systems

Job description

Oracle Corporation is seeking a seasoned Customer Success professional in Dubai to lead implementation support for mid- to large-sized accounts. You will drive adoption, monitor project health, and partner with Sales to secure renewals and expansions.

You will collaborate with customers to define KPIs, enablement plans, and value realization, ensuring sustainable long-term success and satisfaction.