Customer Success Manager

Careers at UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Careers at UAE is looking for a Customer Success Manager based in Dubai to oversee client relationships and ensure their satisfaction. The role includes serving as the main point of contact for clients, aligning service offerings with client goals, and collaborating with internal teams to enhance customer experiences.

The successful candidate will hold a Bachelor’s degree and have over 2 years of client-facing experience. Strong communication skills and familiarity with CRM software are required.

Qualifications

• 2+ years of experience in client-facing roles, preferably in consulting or service industries.
• Fluency in English; additional languages (e.g., Arabic, Hindi) are an advantage.
• Familiarity with customer lifecycle management.

Responsibilities

• Serve as the main point of contact for assigned clients after onboarding.
• Understand client goals and align them with our service offerings.
• Ensure timely responses to client inquiries and resolve issues effectively.
• Collaborate with internal teams to improve client experiences and outcomes.
• Track customer satisfaction and identify upselling opportunities.
• Prepare regular reports on client status and feedback.

Skills

Communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Customer Success Manager

Key Responsibilities:

• Serve as the main point of contact for assigned clients after onboarding.

• Understand client goals and align them with our service offerings.

• Ensure timely responses to client inquiries and resolve issues effectively.

• Collaborate with internal teams to improve client experiences and outcomes.

• Track customer satisfaction and identify upselling opportunities.

• Prepare regular reports on client status and feedback.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.

• 2+ years of experience in client-facing roles, preferably in consulting or service industries.

• Strong communication, interpersonal, and problem-solving skills.

• Fluency in English; additional languages (e.g., Arabic, Hindi) are an advantage.

• Familiarity with CRM software and customer lifecycle management.