Arabic-Speaking Customer Success Strategist

SolarWinds; Dubai; Vor Ort; AED 300.000 - 420.000; Vollzeit

Zusammenfassung

SolarWinds is seeking an experienced Customer Success Manager in Dubai to actively manage larger customer accounts, maximize retention, and drive product adoption. You will ensure a strong customer experience by coordinating with cross-functional teams and delivering value conversations.

The role requires an Arabic-speaking communicator with strong problem-solving skills, experience with SaaS, and familiarity with CS tools like Gainsight or Totango. Dubai-based, full-time position.

Qualifikationen

• Very strong written and verbal communicator in Arabic.
• Strong problem-solving skills and customer-focused mindset.
• Experience with SaaS and customer success tools (Gainsight, Totango).
• Advanced Microsoft Office skills; CRM/ERP experience.

Aufgaben

• Act as the primary relationship holder and point of contact throughout deployment.
• Maintain regular contact with larger assigned accounts.
• Deliver value conversations related to SolarWinds product offerings and trends.
• Impact retention rate, increase product adoption, and advocate for SolarWinds.
• Record customer details and activities in CRM.
• Identify at-risk customers and create action plans with CS programs.
• Follow up on CSAT/DSAT surveys and extract trends for cross-functional improvement.
• Provide customer feedback to relevant departments to influence product and services.
• Recommend process changes to customer success leadership.

Kenntnisse

Arabic language proficiency

Strong communication

Problem solving

Customer success mindset

SaaS experience

Goal/KPI driven

Tools

Gainsight

Totango

Salesforce

NetSuite

Microsoft Office

Jobbeschreibung

SolarWinds is seeking an experienced Customer Success Manager in Dubai to actively manage larger customer accounts, maximize retention, and drive product adoption. You will ensure a strong customer experience by coordinating with cross-functional teams and delivering value conversations.

The role requires an Arabic-speaking communicator with strong problem-solving skills, experience with SaaS, and familiarity with CS tools like Gainsight or Totango. Dubai-based, full-time position.