Client Success & Projects Lead

Zopreneurs; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A technology solutions company in Dubai seeks a Customer Success Associate to manage client relationships and ensure project success. The candidate will handle communication with clients, oversee dual roles in client servicing, and assist in project scope definition. Responsibilities include conducting User Acceptance Testing, maintaining records, and leading a small team. Expertise in business process mapping and understanding business applications are essential for this full-time position.

Qualifications

• Experience in business process mapping is essential.
• Strong skills in project scoping and requirements gathering are necessary.
• Familiarity with business applications like CRM and analytics tools is required.

Responsibilities

• Manage Active & Passive Clients effectively.
• Liaise with the technical team for project updates.
• Communicate daily with clients about product implementation progress.
• Maintain client records and communications meticulously.
• Conduct User Acceptance Testing (UAT) post-implementation.
• Perform monthly visits to clients and handle support requests.

Job description

A technology solutions company in Dubai seeks a Customer Success Associate to manage client relationships and ensure project success. The candidate will handle communication with clients, oversee dual roles in client servicing, and assist in project scope definition. Responsibilities include conducting User Acceptance Testing, maintaining records, and leading a small team. Expertise in business process mapping and understanding business applications are essential for this full-time position.