Customer Success Data & Insights Analyst

Maersk Group; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Maersk is seeking a skilled Sales Operations/Analytics professional to develop dashboards and reports that track key success metrics across account management and SIP pipeline health. You will support the Area Head of Customer Success and Area Sales Leadership Team with weekly and monthly performance updates.

The role emphasizes maintaining data hygiene in SFDC, monitoring tool adoption, and assisting in SIP incentive processes while coordinating cross-functionally across geography to drive

Qualifications

• 5+ years in sales operations, customer success, business analysis, or reporting.
• Experience with CRM systems, especially Salesforce (SFDC).
• Exposure to sales processes, coverage models, or customer success frameworks preferred.

Responsibilities

• Develop and maintain dashboards tracking key metrics including account management and SIP pipeline health.
• Prepare weekly and monthly performance reports for Area Head of Customer Success and Area Sales Leadership Team.
• Monitor tool adoption rates and flag gaps for remediation and data hygiene.

Skills

Analytical mindset

Sales process understanding

Data storytelling

SFDC/CRM proficiency

Sales coverage knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Economics, Data Analytics, or related field

Tools

SFDC (Salesforce)

Power BI

Job description

Maersk is seeking a skilled Sales Operations/Analytics professional to develop dashboards and reports that track key success metrics across account management and SIP pipeline health. You will support the Area Head of Customer Success and Area Sales Leadership Team with weekly and monthly performance updates.

The role emphasizes maintaining data hygiene in SFDC, monitoring tool adoption, and assisting in SIP incentive processes while coordinating cross-functionally across geography to drive