Customer Success Analytics & Insights Specialist

Damco Spain SL; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

Maersk is seeking a seasoned Customer Success Analyst to provide data-driven insights and performance reporting to enable the Area Head of Customer Success to execute regional strategies. You will help maintain pipeline health visibility and ensure the Sales Team has the intelligence needed to drive customer value and satisfaction.

Key responsibilities include developing dashboards, preparing reports for leadership, monitoring tool adoption, and supporting Sales Coverage, SFDC data hygiene, SIP

Qualifications

• Bachelor's degree in Business Administration, Economics, Data Analytics, or a related field.
• 5+ years of experience in a sales operations, customer success, business analysis, or reporting role.
• Experience working with Salesforce (SFDC).
• Exposure to sales processes, coverage models, or customer success frameworks is preferred.

Responsibilities

• Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
• Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
• Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
• Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
• Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
• Support CSB reporting processes as required.
• Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
• Assist in maintaining local data hygiene to ensure compliance with regional and global standards.

Skills

SFDC (Salesforce)

Data analysis

Data visualization

Excel

Power BI

Education

Bachelor's degree

Tools

Power BI

SFDC reporting

Job description

Maersk is seeking a seasoned Customer Success Analyst to provide data-driven insights and performance reporting to enable the Area Head of Customer Success to execute regional strategies. You will help maintain pipeline health visibility and ensure the Sales Team has the intelligence needed to drive customer value and satisfaction.

Key responsibilities include developing dashboards, preparing reports for leadership, monitoring tool adoption, and supporting Sales Coverage, SFDC data hygiene, SIP