Customer Success Data & Insights Analyst

A.P. Moller - Maersk; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Maersk seeks a Customer Success Analyst to provide data-driven insights, performance reporting, and operational support for regional customer success initiatives in Dubai. You will enable Area Head of Customer Success to execute strategies and maintain pipeline health visibility.

You will develop dashboards, manage SFDC records, and assist in SIP administration while collaborating with Sales Leadership and cross-functional teams to drive customer value and satisfaction.

Qualifications

• Minimum 5+ years in a sales operations, customer success, business analysis or reporting role.
• Experience with CRM systems, particularly Salesforce (SFDC).
• Exposure to sales processes, coverage models, or customer success frameworks is preferred.

Responsibilities

• Develop and maintain dashboards tracking key success metrics including Account Management, SIP, pipeline health, training impact and sales execution.
• Prepare weekly and monthly performance reports for Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
• Support the Sales Coverage Process by tracking coverage plan execution and adherence.
• Maintain and update SFDC records ensuring data integrity across the area.
• Assist in SIP administration and flag discrepancies for review.

Skills

Analytical mindset

Data storytelling

CRM proficiency

Sales process understanding

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Economics, Data Analytics or related field

Tools

Salesforce (SFDC)

Power BI

Microsoft Excel

PowerPoint

Job description

Maersk seeks a Customer Success Analyst to provide data-driven insights, performance reporting, and operational support for regional customer success initiatives in Dubai. You will enable Area Head of Customer Success to execute strategies and maintain pipeline health visibility.

You will develop dashboards, manage SFDC records, and assist in SIP administration while collaborating with Sales Leadership and cross-functional teams to drive customer value and satisfaction.