CX Consultant: End-to-End Shipping & Customer Success

Careers at UAE; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Maersk is seeking a proactive CX Consultant in Dubai to ensure smooth execution of the customer’s shipment lifecycle. The role requires 1-2 years of experience in the shipping and logistics industry along with a strong customer-first mindset.

Key responsibilities include tracking shipments, communicating with customers, and addressing queries effectively. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and adaptability to dynamic environments.

Qualifications

• Min of 1-2 years of experience in shipping & logistics industry.
• Hands-on experience in an office-based environment.
• Ability to handle customer queries via email, phone calls, and chat.

Responsibilities

• Understand external factors impacting customer’s supply chain.
• Proactively track shipments and notify customers of deviations.
• Be fully responsible for customer satisfaction across Maersk product offering.

Skills

Customer first mindset

Adaptability

Relationship building

Result Orientation

Stakeholder Management

Problem Solving

Tools

MS Excel

Outlook

Teams

Job description

Maersk is seeking a proactive CX Consultant in Dubai to ensure smooth execution of the customer’s shipment lifecycle. The role requires 1-2 years of experience in the shipping and logistics industry along with a strong customer-first mindset.

Key responsibilities include tracking shipments, communicating with customers, and addressing queries effectively. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and adaptability to dynamic environments.