Customer Success Analyst

A.P. Moller - Maersk; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Maersk is seeking a Customer Success Analyst in Dubai to provide data-driven insights and performance reporting for the Area Head of Customer Success and Area Sales Leadership. You will support pipeline health, metric tracking, and sales execution with robust dashboards and data hygiene practices.

The role requires 5+ years in sales operations or customer success, strong Excel and Power BI skills, and Salesforce SFDC experience.

Qualifications

• 5+ years of experience in sales operations, customer success, business analysis, or reporting.
• Experience with CRM systems, particularly Salesforce SFDC, and data hygiene practices.

Responsibilities

• Develop and maintain dashboards tracking key success metrics including Account Management, SIP, pipeline health, and training impact.
• Prepare weekly and monthly performance reports for Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption and flag gaps or inconsistencies for remediation.

Skills

Data analysis

Excel

Power BI

CRM proficiency

Dashboards

Education

Bachelor's degree in Business Administration

Bachelor's degree in Economics

Bachelor's degree in Data Analytics

Tools

Salesforce (SFDC)

Job description

The Customer Success Analyst plays a critical supporting role within the Customer Success function, providing data-driven insights, performance reporting, and operational support to enable the Area Head of Customer Success to execute regional strategies. This role is integral to maintaining pipeline health visibility, tracking key metrics, and ensuring that Sales Team is equipped with the intelligence needed to drive customer value and satisfaction.

Key Responsibilities

• Performance Analytics & Reporting
• Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
• Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
• Sales Coverage & Execution Support
• Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
• Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
• Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
• Support CSB reporting processes as required.
• Operational & Process Support
• Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
• Assist in maintaining local data hygiene to ensure compliance with regional and global standards.

Education

• Bachelor's degree in Business Administration, Economics, Data Analytics, or a related field.

Experience

• 5+ years of experience in a sales operations, customer success, business analysis, or reporting role.
• Experience working with CRM systems, particularly Salesforce (SFDC).
• Exposure to sales processes, coverage models, or customer success frameworks is preferred.

Technical Skills

• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Power BI).
• Ability to extract, manipulate, and interpret large datasets to generate meaningful business insights.
• Familiarity with SFDC reporting modules and data hygiene best practices.

Core Competencies

• Analytical mindset with attention to detail
• Strong Sales Process understanding
• Data storytelling and visualization
• SFDC and CRM proficiency
• Sales Coverage & Execution knowledge
• Cross-functional collaboration

Behavioral Competencies

• Proactivity – suggests solutions and process improvements
• Stakeholder management skills
• Team player across functions and geographies
• Problem-solving mindset
• Ability to influence without formal authority
• Strong communication skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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