Customer Success Analytics Lead

A.P. Moller - Maersk; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Maersk is seeking a Customer Success Analyst in Dubai to provide data-driven insights and performance reporting for the Area Head of Customer Success and Area Sales Leadership. You will support pipeline health, metric tracking, and sales execution with robust dashboards and data hygiene practices.

The role requires 5+ years in sales operations or customer success, strong Excel and Power BI skills, and Salesforce SFDC experience.

Qualifications

• 5+ years of experience in sales operations, customer success, business analysis, or reporting.
• Experience with CRM systems, particularly Salesforce SFDC, and data hygiene practices.

Responsibilities

• Develop and maintain dashboards tracking key success metrics including Account Management, SIP, pipeline health, and training impact.
• Prepare weekly and monthly performance reports for Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption and flag gaps or inconsistencies for remediation.

Skills

Data analysis

Excel

Power BI

CRM proficiency

Dashboards

Education

Bachelor's degree in Business Administration

Bachelor's degree in Economics

Bachelor's degree in Data Analytics

Tools

Salesforce (SFDC)

Job description

Maersk is seeking a Customer Success Analyst in Dubai to provide data-driven insights and performance reporting for the Area Head of Customer Success and Area Sales Leadership. You will support pipeline health, metric tracking, and sales execution with robust dashboards and data hygiene practices.

The role requires 5+ years in sales operations or customer success, strong Excel and Power BI skills, and Salesforce SFDC experience.