Guest Relation Officer - Automotive Retail

AlFuttaim; Dubai; On-site; AED 35,000 - 56,000; Full time

Job summary

Al-Futtaim Automotive is recruiting a Guest Relation Officer to be the friendly first point of contact for customers at the Dubai branch. You will greet visitors, assess their needs and guide them to the right department, coordinating with Sales Executives to arrange appointments.

The role emphasizes a welcoming, professional service and a commitment to customer satisfaction. The ideal candidate has at least 1 year in customer-facing roles, strong English communication, and a proactive, helpful

Qualifications

• Bachelor's degree or equivalent.
• Minimum 1 year of experience in customer service or a customer-facing position.
• Strong written and spoken English communication skills.
• Experience in the automotive industry is preferred.

Responsibilities

• Greet customers and create a welcoming first impression.
• Coordinate appointments and direct visitors to the relevant departments.
• Assist Sales Executives and branch staff to ensure smooth customer journeys.
• Provide clear guidance to customers visiting the branch and maintain professional service.
• Support the Retail Sales team to deliver consistent customer service across interactions.

Skills

Customer service

English communication

Interpersonal skills

Guest relations

Education

Bachelor's degree

Job description

Guest Relation Officer - Automotive Retail Job Snapshot - Role: Guest Relation Officer - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Front Desk-Reception - Experience: Minimum 1 year in customer service or a customer-facing role - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Automotive is building a talent pool of Guest Relation Officers for future opportunities across its retail automotive branches in the United Arab Emirates. As a Guest Relation Officer, you will be the first point of contact for customers visiting the branch. Your primary responsibility will be to create a welcoming, professional environment while ensuring every visitor receives appropriate attention and guidance. You will greet customers, understand the purpose of their visit, direct them to the relevant department and coordinate appointments with Sales Executives. Working closely with Branch Managers and the Retail Sales team, you will help deliver a smooth customer experience from arrival through departure. This opportunity is suitable for a confident, approachable and service-oriented professional who enjoys interacting with customers and takes pride in creating positive first impressions. Al-Futtaim Automotive welcomes applications from candidates with customer-facing experience, preferably within the automotive industry, who demonstrate excellent English communication skills and a commitment to customer satisfaction.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Front Desk-Reception
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Customer Reception and Welcome

• Welcome customers professionally and courteously when they enter the automotive branch.
• Create a positive first impression through friendly communication and attentive service.
• Identify the purpose of each customer 's visit and understand their immediate requirements.
• Provide clear guidance to customers seeking assistance from sales or other branch departments.
• Ensure visitors feel acknowledged, respected and comfortable during their branch experience.
• Maintain a welcoming and customer-focused approach throughout daily interactions.

Customer Enquiry and Visit Coordination

• Listen carefully to customer enquiries and determine the appropriate department or team member to assist.
• Direct customers efficiently to the relevant branch personnel.
• Ensure customers with scheduled appointments are connected with the correct Sales Executive.
• Coordinate with sales colleagues to support smooth customer introductions.
• Communicate customer requirements clearly to the appropriate team.
• Help minimize unnecessary delays and confusion during customer visits.
• Support effective communication between visitors and branch employees.

Customer Experience Management

• Contribute to a seamless customer journey from initial arrival through departure.
• Maintain a professional and approachable presence when interacting with customers.
• Ensure customers receive appropriate attention throughout their visit.
• Support positive customer interactions through clear communication and helpful guidance.
• Demonstrate genuine interest in understanding and responding to customer needs.
• Ensure customers feel acknowledged and valued when leaving the branch.
• Contribute to the branch 's overall customer service and satisfaction objectives.

Retail Sales Team Support

• Work closely with Branch Managers, Sales Executives and branch support colleagues.
• Coordinate customer appointments and introductions with relevant sales personnel.
• Communicate effectively with team members regarding customer arrivals and visit requirements.
• Support a professional and organized customer-facing environment.
• Collaborate with colleagues to maintain consistent customer service standards.
• Contribute to a positive customer experience across the Retail Sales operation.

Professional Service Standards

• Maintain a courteous, confident and professional approach to customer interactions.
• Demonstrate respect and integrity when dealing with customers and colleagues.
• Communicate clearly and professionally in English.
• Apply strong interpersonal skills to establish positive customer relationships.
• Show initiative and self-motivation when responding to customer needs.
• Support a welcoming branch environment through teamwork and consistent service delivery.
• Represent Al-Futtaim Automotive 's commitment to customer experience and service excellence.

Required Qualifications and Experience

• Bachelor 's degree or equivalent qualification.
• Minimum 1 year of experience in customer service or a customer-facing position.
• Previous customer service experience within the automotive industry is preferred.
• Strong written and spoken English communication skills.
• Excellent interpersonal and customer engagement abilities.
• Confident and approachable personality.
• Ability to interact professionally with customers from different backgrounds.
• Strong customer service orientation and commitment to delivering a positive visitor experience.
• Self-motivated approach with a strong work ethic.

Required Skills and Competencies

Customer Service and Guest Relations

• Excellent customer reception and interpersonal skills.
• Ability to provide a warm and professional welcome.
• Strong understanding of customer service expectations.
• Confidence in identifying customer needs and directing enquiries appropriately.
• Commitment to delivering a smooth and positive customer experience.
• Ability to establish trust through respectful and attentive communication.

Communication Skills

• Strong verbal and written English proficiency.
• Clear and professional communication with customers and colleagues.
• Effective listening skills to understand the purpose of customer visits.
• Ability to explain directions and provide relevant information clearly.
• Confidence when interacting with Sales Executives, Branch Managers and support teams.

Teamwork and Coordination

• Ability to collaborate effectively with retail sales colleagues.
• Strong interpersonal skills and a cooperative working approach.
• Ability to coordinate customer introductions and appointments.
• Willingness to support branch customer service objectives.
• Commitment to maintaining positive working relationships.

Professional Attributes

• Friendly, confident and engaging personality.
• Professional appearance and welcoming manner.
• Strong work ethic and self-motivation.
• Respectful and customer-focused attitude.
• Commitment to integrity, collaboration and excellence.
• Ability to remain attentive and approachable throughout customer interactions.
• Genuine enthusiasm for delivering excellent service.

About the Retail Sales Team

The Guest Relation Officer will work within Al-Futtaim Automotive 's Retail Sales team and report to the Sales Manager. The role involves close collaboration with Branch Managers, Sales Executives and branch support colleagues. The team is focused on creating a welcoming retail environment and ensuring customers receive professional assistance throughout their visits. As the first point of contact, the Guest Relation Officer contributes directly to the quality of the customer experience by facilitating effective communication and smooth coordination between visitors and branch personnel.

Future Career Opportunities

Al-Futtaim Automotive is developing a pool of qualified Guest Relation Officers for future opportunities across the UAE. Candidates with strong customer service experience, excellent English communication skills and a professional approach to guest relations are encouraged to apply. Applications will be considered against suitable opportunities as they become available. The recruitment process will consider relevant qualifications, customer-facing experience, communication abilities and alignment with Al-Futtaim Group 's values.

Internal Applicant Requirements

• Have completed at least 18 months of employment with Al-Futtaim.
• Inform their Human Resources Business Partner (HRBP) confidentially about their application.
• Follow the applicable internal recruitment and application procedures.

About Al-Futtaim Automotive

Al-Futtaim Automotive is the automotive division of Al-Futtaim Group, operating across passenger vehicle sales, aftersales and related mobility services. Its retail operations focus on providing customers with professional assistance and a consistent experience throughout their automotive purchasing journey. The Guest Relation Officer contributes to this customer-focused approach by welcoming visitors, supporting branch coordination and helping customers connect with the appropriate sales and service personnel.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group is a privately held regional organization headquartered in Dubai, United Arab Emirates. The Group operates through five principal divisions: automotive, financial services, real estate, retail and healthcare. It employs more than 35,000 people across over 20 countries in the Middle East, Asia and Africa and maintains partnerships with more than 200 international brands. Al-Futtaim Group emphasizes entrepreneurship, customer focus and continued business development across its operating sectors. Its values of Respect, Excellence, Collaboration and Integrity guide its relationships with customers, employees and business partners.