Customer Service Representative

Gava Forwarding LLC; United Arab Emirates; On-site; AED 33,000 - 67,000; Full time

Job summary

Gava Forwarding LLC in the United Arab Emirates is seeking a customer service professional to manage inquiries and ensure smooth communication throughout the shipment process.

You will respond to questions and complaints, provide shipment updates, coordinate with operations, and strive to maintain high customer satisfaction in a fast-paced logistics environment. This role requires clear communication, the ability to multitask under pressure, and a customer-focused mindset.

Qualifications

• 1–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask and handle pressure.

Responsibilities

• Respond to customer inquiries and complaints.
• Provide shipment updates and tracking details.
• Coordinate with operations teams.
• Maintain high customer satisfaction.

Skills

Customer service

Communication

Multitasking

Job description

Job Description:

Provide excellent customer support by managing inquiries and ensuring smooth communication throughout the shipment process.

Key Responsibilities:

• Respond to customer inquiries and complaints
• Provide shipment updates and tracking details
• Coordinate with operations teams
• Maintain high customer satisfaction

Requirements:

• 1–3 years of customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and handle pressure