Customer Service Representative

AWR; Fujairah; On-site; AED 36,000 - 58,000; Full time

Job summary

AWR is seeking a logistics helper to support daily operational tasks in Fujairah. You will assist the Operations Team, coordinate with shipping lines, and keep customers informed about shipment arrivals. The role involves preparing delivery orders and handling document collection with messengers.

The position requires data entry in freight software, inspections scheduling in customs systems, and invoicing customers. An eye for detail and problem solving will help ensure timely deliveries.

Qualifications

• 3 years of experience in the same field.
• Strong decision making ability.
• Systematic, self-organized and process-driven approach to work.
• Ability to solve problems / troubleshoot.

Responsibilities

• Assist Operations Team with daily operational activities.
• Coordinate with shipping lines to check shipment arrivals.
• Update customers on shipment arrivals and inform requirements.
• Prepare delivery order letters.
• Coordinate with messengers to collect documents from customers.
• Data entry in freight software.
• Book inspections in customs system and track time slots.
• DNATA/Calogi booking.
• Dispatch invoices to customers.

Skills

Decision making

Self-organization

Problem solving

Tools

Freight software

Customs system

Job description

Trending

Job Description

• Assisting Operations Team to complete the Daily Operational activities.
• Coordinating with Shipping Lines to check the shipments arrivals.
• Updating customers shipments arrivals and informing requirements
• Preparing Delivery order Letters
• Coordinating with messengers to arrange the documents collection from Customers.
• Exit /Entry Typing
• Data Entry in Freight Software
• Inspection Booking in Customs system and follow for receive the Inspection time slot.
• DNATA/Calogi booking.
• Invoice Dispatch arrangement to customers

Work Experience

• 3-year experience in the same field.
• Decision making ability.
• Systematic / Self Organized Process driven approach to Work
• Ability to solve problems / trouble shooting.