Senior Customer Service Representative

Schweitzer Engineering Laboratories; Dubai; On-site; AED 65,000 - 100,000; Full time

Job summary

Schweitzer Engineering Laboratories seeks a customer service professional to deliver world-class support to internal and external customers in Dubai. You will manage regional activities including orders, quotes, RMAs, and specifications, while communicating deliverables to customers and reps under guidance.

The role requires passing customer service certifications and applying company policies to resolve regional issues.

Qualifications

• Minimum 2 years in customer service.
• Associate's degree or related business experience.
• Strong computer skills.
• Ability to learn product concepts and technical details.
• Ability to work cooperatively in a team.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders, quotes, and RMAs; create and maintain special specifications.
• Communicate with customers and reps on deliverables and resolve issues with some supervision.
• Complete and pass required customer service certifications.
• Use judgment and company policies to resolve standard in-region problems.

Skills

Customer service

Computer skills

Teamwork

Learning new concepts

Education

Associate's degree or related business experience

Job description

Job Responsibilities

Provide world-class customer care to both internal and external customers.

Engage in regional customer support activities including accurate entry of orders, quotes, and RMA, and creation and maintenance of special specifications.

Communicate with customers and reps on deliverables and resolve additional customer service issues with some work direction from supervisor and peers.

Complete and pass required customer service certifications.

Use judgment, prior experience, and company policies and procedures to resolve standard and in-region problems.

Qualifications

• A minimum 2 year of customer service experience
• An Associate's degree or related business experience
• Strong computer skills
• The ability to learn concepts and technical details of products
• The ability to work cooperatively in a team environment
• The ability to travel up to 10%