Customer Service Representative

Lobo Management Services; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Lobo Management Services is seeking a Customer Service Representative for a leading FMCG distribution company in Dubai. The role involves engaging with customers, resolving issues proactively, and turning customers into evangelists for the brand.

The position emphasizes accurate order entry, coordination with the Sales and Credit teams, and managing stock transfers and credit notes. Excellent communication and multitasking skills are essential.

Qualifications

• 1–3 years' relevant work experience.
• Excellent phone etiquette and strong verbal and written communication.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Ensure excellent customer service and accurate order entry into the system.
• Coordinate with Credit Controller and Sales when orders are on hold.
• Process stock transfers and provide stock information to customers and Sales Team on request.
• Handle stock-related credit notes and inform Sales Team and customers as needed.

Skills

Phone etiquette

Interpersonal skills

Multitasking

Job description

Our client, a leading FMCG distribution company, is currently seeking a Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations and invoicing.
• Follow up with the Credit Controller and the Sales team where required when customer orders are placed on hold.
• Process all stock transfers from distribution centre to shops as well as locations transfers on timely and accurate basis and provide stock information to Customers and Sales Team on request.
• Process all stock related credit notes and periodically advise the Sales Team and Customers regarding the Credit

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The work schedule consists of 5 days a week, with the weekly day off potentially falling on any day of the week.

Note: We understand that working with an alcohol company may not be suitable for everyone. If you are comfortable with this aspect, we would be pleased to receive your application. We truly appreciate your interest in this opportunity.