Customer Service Agent (MS Excel Expert)

STAR SERVICES LLC; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Tanqeeb in Dubai seeks a diligent Customer Service/Distribution Clerk to manage daily input of receipts and orders, prepare invoices, and generate KPI reports for customers.

You will coordinate with warehouse staff, handle invoices and credit changes, maintain accurate records, and support other accounts as needed while delivering courteous service and timely responses to inquiries.

Qualifications

• University degree or equivalent.
• Minimum 2 years in the distribution department at a logistics company.
• Inventory control and/or distribution operations experience.
• Proficient with MS Word, MS Excel and any WMS.
• Typing 30 wpm and 10-key by touch.
• Ability to work independently with minimal supervision.

Responsibilities

• Daily input of customer transactions (receipts/orders).
• Prepare billing breakdown and raise invoices.
• Produce monthly KPI reports for customers.
• Coordinate with warehouse staff to receive/release shipments.
• Communicate daily with customers and resolve issues.
• Maintain organized inventory records for customers.
• Follow up on invoice approvals and credit changes.
• Support other accounts when needed.

Skills

MS Word

MS Excel

WMS

Typing 30 wpm

10-key by touch

Independent worker

Bilingual

Education

University Degree

Tools

Any software for records

Job description

Responsibilities: Customer Service:

• Daily Input of customer transactions (Receipts / Orders/ … )

• Provides operational reports upon request.

• Caters to special order requests from customers.

• Prepares relevant documentation for transactions.

• Prepares billing breakdown and raises invoices in CFIT monthly.

• Supports team with backing up on other accounts when needed.

• Communicates with customers on daily operations.

• Escalates and aid in resolving operational issues.

• Maintains an organized and accurate system inventory for customers.

• Produces monthly KPI reports to be shared with customers.

• Follows up with customers for invoice approvals.

Relationships:

• Coordinates with Warehouse staff to receive and release shipments.

• Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.

• Reports customer feedback to management, incl. any signs of dissatisfaction.

• Liaison between customer and warehouse in administration of account.

• Liaison between customer and office regarding invoicing and credit changes.

Clerical:

• Provides support with other miscellaneous projects, filing, and research.

• Oversees paperwork associated with orders and maintains corresponding files.

• Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.

Desired Candidate Profile

Qualifications:

A. Education – University Degree or equivalent

B. Experience - Minimum 2 years of experience in the distribution department at logistics company

• Previous experience in inventory control and/or distribution operations

• Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS)

• Typing – 30 wpm.

• 10-key by touch.

• Displays ability to work independently with minimal supervision.

• Proactively communicated and suggests solutions.

  
  

C. Knowledge/ Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication

skills and good hearing is required. Attention to detail is essential. Bi-lingual abilities a plus.

D. Special Requirements: Must have excellent work habits. Must pass a background check, if applicable in state, region, or geography.