Customer Care Representative

Al Tayer Group; Dubai; Presencial; AED 50.000 - 70.000; Jornada completa

Descripción de la vacante

Al Tayer Group in Dubai invites you to join our reception team as a Customer Service/Receptionist.

You will welcome customers, answer calls, provide information and guide them to the Service Advisor, ensuring a smooth, courteous experience.

Candidates should have a High School certificate, 1–2 years relevant experience, and excellent communication skills; multicultural exposure is valued.

Formación

• High school certificate required.
• 1-2 years relevant experience preferred.
• Customer service skills advantageous.

Responsabilidades

• Be part of telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Welcome service customers, arrange seating and keep them comfortable until attended by the Service Advisor.
• Direct customers to the relevant advisor who will attend to them.
• Call customers to obtain follow-up feedback on visits.
• Coordinate to minimize waiting time and enhance customer satisfaction.
• Support reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in the reception area and uphold corporate image.

Conocimientos

Excellent communication

Customer service

Multicultural exposure

Well groomed

Educación

High school certificate

Descripción del empleo

Job Description:

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills

Requirements: