Customer Service Representative

Construction; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Construction in Dubai is seeking a customer service representative to manage customer queries and complaints across multiple channels. You will process orders, modifications, and escalate issues when needed, while maintaining composure with frustrated customers.

Candidates should be proficient with computers and possess a calm, empathetic communication style. You will join a team focused on delivering helpful, timely support and accurate information about our products.

Qualifications

• Experience handling customer queries.
• Ability to use computers effectively.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

Please send your CV via Email: [e-mail]

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