Customer Experience Specialist - FMCG Distribution

Lobo Management Services; Dubai; Presencial; AED 48.000 - 72.000; Jornada completa

Descripción de la vacante

Lobo Management Services is seeking a Customer Service Representative for a leading FMCG distribution company in Dubai. The role involves engaging with customers, resolving issues proactively, and turning customers into evangelists for the brand.

The position emphasizes accurate order entry, coordination with the Sales and Credit teams, and managing stock transfers and credit notes. Excellent communication and multitasking skills are essential.

Formación

• 1–3 years' relevant work experience.
• Excellent phone etiquette and strong verbal and written communication.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Ensure excellent customer service and accurate order entry into the system.
• Coordinate with Credit Controller and Sales when orders are on hold.
• Process stock transfers and provide stock information to customers and Sales Team on request.
• Handle stock-related credit notes and inform Sales Team and customers as needed.

Conocimientos

Phone etiquette

Interpersonal skills

Multitasking

Descripción del empleo

Lobo Management Services is seeking a Customer Service Representative for a leading FMCG distribution company in Dubai. The role involves engaging with customers, resolving issues proactively, and turning customers into evangelists for the brand.

The position emphasizes accurate order entry, coordination with the Sales and Credit teams, and managing stock transfers and credit notes. Excellent communication and multitasking skills are essential.